Client Service Coordinator

7 days ago


Trenton, New Jersey, United States Atrium Staffing Full time

Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Resolve customer issues and complaints with a focus on customer satisfaction
  • Process orders, returns, and exchanges accurately and efficiently
  • Maintain detailed and accurate records of customer interactions and transactions
  • Collaborate with internal teams such as Sales, Production, and Shipping to ensure customer needs are met
  • Provide product information and technical support to customers as needed
  • Follow up with customers to ensure their inquiries and issues are resolved
  • Identify and escalate priority issues to appropriate channels
  • Continuously improve customer service processes and contribute to team goals


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