Customer Service Ambassador

5 days ago


Fenton, Michigan, United States DAP Full time
About the Role:

The Customer Service Representative will be the face of DAP, providing exceptional customer experience through various communication channels. This role requires a strong ability to engage with customers, address their inquiries, and resolve issues in a timely and professional manner.

Key Responsibilities:

Engage with sales reps and B2B customers via phone, email, and chat, addressing their concerns and requests.
Assist customers with order status, tracking shipments, and processing returns or exchanges.
Troubleshoot and resolve order issues, collaborating with internal teams as needed.
Document all customer interactions and maintain accurate records in our system.

Requirements:

High school diploma or equivalent required.
Effective communication and problem-solving skills.
Ability to work in a fast-paced environment and prioritize tasks effectively.
Familiarity with PC systems and software applications.

About DAP:

DAP is a leading manufacturer of home repair and construction products, including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. We are part of RPM International Inc., a multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials, and related services.

At DAP, we value our employees and provide a collaborative and rewarding work environment that empowers them to succeed. We offer a comprehensive benefits package, including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs, and more.

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