Retail Sales Representative

2 weeks ago


Topeka, Kansas, United States Westlake Hardware Full time
About Westlake Ace Hardware

Ace Retail Holdings, the segment of Ace Hardware Corporation that manages the Westlake Ace Hardware chain, is among the largest hardware retailers in the United States.

Based in Lenexa, Kansas, Westlake Ace Hardware has been serving communities for over a century and operates more than 150 neighborhood stores across the nation.

Our exceptional team is what sets Westlake apart in the industry. We seek individuals who are committed to personal and professional development and who resonate with our foundational Core Values of:

Service, Passion, Respect, Integrity, Teamwork, and Excellence.

General Overview

The Sales Associate is responsible for assisting with the receiving, stocking, and pricing of merchandise while ensuring a clean and organized presentation of products and overall store cleanliness.

Key Responsibilities

Customer Engagement:
- Represent Westlake Ace Hardware positively.
- Proactively assist customers in resolving issues.
- Greet customers upon entry and throughout their visit. Thank them upon departure.
- Maintain a friendly and approachable demeanor while interacting with customers and colleagues.
- Ensure all inquiries and calls are addressed promptly and courteously.
- Direct any unresolved customer complaints to management.
- Maintain strong product knowledge and familiarity with store layout.
- Provide personalized service to customers, aiming to exceed their expectations every time.
Store Operations:
- Contribute to a positive, professional, and safe work environment.
- Assist with the receiving, checking, and stocking of merchandise throughout the store.
- Help maintain appropriate back stock levels.
- Support daily maintenance and cleanliness of the sales floor, stockroom, and outdoor merchandise area.
- Ensure a tidy sales floor, including promotional displays and featured merchandise.
- Aid in merchandise resets throughout the store.
- Assist Department Specialists with tasks such as pricing updates and special orders.
- Ensure all signage is accurate and current throughout the store.
- Operate a forklift safely, following proper training.
- Communicate any issues from the Store Support Center to the General Manager for resolution.
- Share merchandising, cost control, or sales ideas with the General Manager.
- Participate in store meetings.
- Maintain professionalism in appearance and conduct.
- Perform other assigned duties as necessary.
Essential Requirements
- Ability to embody and integrate our Core Values into daily interactions:
- SERVICE: Deliver exceptional service to customers, associates, and communities.
- PASSION: Demonstrate enthusiasm for our work, customers, and team members.
- RESPECT: Value diversity and inclusion as strengths of our company.
- INTEGRITY: Uphold ethical and moral standards in all actions.
- TEAMWORK: Collaborate to achieve remarkable outcomes.
- EXCELLENCE: Strive for continuous improvement and outstanding results.
Minimum Qualifications
- High School diploma or GED equivalent.
- Previous retail experience is preferred.
- Ability to stand, walk, lift (up to 25 lbs), and climb as needed.
Compensation Details
- Starting pay at $10.00 per hour.
Equal Opportunity Employer
Westlake Ace Hardware is dedicated to promoting equal employment opportunities. We recognize the importance of diversity and leverage the skills and talents of all individuals for the benefit of both the individual and the organization.

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