Front Desk Associate

2 months ago

Camas, Washington, United States Gold's Gym Washington Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate at Gold's Gym Washington. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a welcoming and positive atmosphere for our members and guests.

Key Responsibilities:
  • Warm Welcome: Greet and direct our members, guests, and staff with enthusiasm, creating a friendly and inviting atmosphere during night and weekend shifts.
  • Front Door Control: Maintain security and control at the gym's entrance and retail area, ensuring a safe and welcoming environment.
  • Efficient Check-Ins: Follow proper check-in procedures, registering each member and guest promptly.
  • Guest Registration: Register all guests using the correct procedures and direct appointments to fitness consultants professionally.
  • Professional Phone Etiquette: Answer calls in a courteous and professional manner, handling inquiries and messages effectively.
  • Appointment Management: Follow up on telephone inquiries to ensure appointments are booked correctly.
  • Member Support: Respond promptly to member requests, inquiries, and concerns, maintaining our high-quality service standards.
  • Neat Appearance: Present a tidy and professional appearance while on duty, wearing the proper uniform attire with your nametag.
  • Customer Service: Distribute towels, and other materials as needed, making class reservations and processing retail and concession sales.
  • Team Player: Attend staff meetings as directed and help maintain the front desk area according to company standards.
  • Safety First: Follow safety procedures and report any safety concerns or incidents.
  • Reliable Attendance: Work scheduled shifts and adhere to company attendance policies.
  • Go the Extra Mile: Perform other reasonable work assignments as directed by the Gym General Manager and/or Operations Supervisor, including light cleaning and organizing weights.
Requirements:
  • High School Diploma or Equivalent: Required for this position.
  • Customer Service Skills: Excellent customer service skills are essential.
  • Effective Communication: Ability to communicate effectively with both staff and members, both verbally and in writing.
  • Basic Accounting Knowledge: Understanding of basic accounting principles.
  • Tech Savvy: Functional computer skills are required.
  • Multi-Tasking: Ability to handle multiple tasks efficiently.
  • Flexibility: Must be able to work a flexible schedule, including holidays and weekends.
  • Physical Requirements: Must be able to lift 45lbs and stand for extended periods.
  • Team Player: Uphold Gold's Gym Vision, Mission, Values, and code of conduct.
  • Company Policies: Comply with all Gold's Gym policies and procedures.

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