Customer Service Representative I
3 weeks ago
The City of High Point is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our citizens, responding to customer inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities- Deliver exceptional customer service in a fast-paced environment
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Assist customers with utility billing inquiries and work orders
- Process payments for utility accounts and miscellaneous transactions
- Operate computers, phones, and internal PC applications to efficiently document interactions and complete tasks
- Manage a high volume of phone calls while maintaining quality metrics and telephone statistics
- High school diploma or equivalent required
- Previous customer service experience preferred
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Excellent communication and problem-solving skills
- Ability to work in a team environment and provide exceptional customer service
The City of High Point offers a comprehensive benefits package to all regular full-time employees, including vacation, holiday, and sick leave, as well as medical, dental, vision, and life insurance.
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