Shift Supervisor

1 week ago


Athens, Georgia, United States Wendy's Full time
Job Summary

As a Shift Supervisor at Wendy's, you will be responsible for leading a team of restaurant staff to provide excellent customer service and ensure the smooth operation of the restaurant. You will be responsible for executing company policies and procedures, solving customer complaints, and maintaining a clean and safe work environment. You will also be responsible for training and developing team members, managing inventory and labor costs, and maintaining a positive and productive work environment.

Responsibilities

* Execute company policies and procedures
* Solve customer complaints quickly and with a smile
* Maintain fast, accurate service, provide excellent customer service and meet and/or exceed both company and customer expectations
* Anticipate and identify problems and initiate appropriate corrective action
* Provide feedback to Team Members in a positive manner
* Provide proper training for team members
* Communicate openly and honestly with the Restaurant Management team
* Follow cash, security, inventory and labor policies and procedures
* Train, monitor, and reinforce food safety procedures and safe working procedures
* Maintain a professional appearance
* Delegate tasks to restaurant staff and supervise their performance
* Balance cash at the end of the shift
* Inform the next Shift Manager about pending tasks
* Report maintenance and training needs
* Ability to come to work promptly and as scheduled
* Arrange to have shifts covered (e.g. when employees take time off)
* Report directly to the Assistant Managers and General Manager
* Must be able to stand for at least an 8 hour shift
* Open or close the restaurant (when responsible for the first or last shift)

What You Can Expect

As a Shift Supervisor at Wendy's, you will enjoy competitive pay and generous benefits, including:
* Competitive pay AND potential for a raise 2x a year
* Paid vacation
* Medical and dental plans available
* Employee referral bonus
* Recognition programs
* Free meals and uniforms
* Life and Disability Insurance
* A schedule that makes sense for you, Full or Part time
* Promotion from within with defined career paths for those who are interested in a career
* Flexible schedules with paid vacation, holidays, personal and sick time after 90 days
* Personalized training and growth opportunities

What We Expect From You

We are looking for a highly motivated and organized individual who is able to work well in a fast-paced environment. You will need to have a high school diploma or equivalent and at least one year of restaurant experience in a QSR or Fast-Casual environment. You will also need to be able to lift 35 pounds to waist level and have a basic knowledge of food safety practices. You will need to be able to work a normal schedule of 40 hours per week, including nights, weekends, and some holidays, and be able to stay over if needed. You will also need to have strong communication skills and be able to multi-task. You will need to have a great personality, desire to serve guests, enjoy working as part of a team, and be upbeat and engaging. You will also need to have reliable transportation.

Job Details

* Salary $14.00 - $17.00 an hour (Based on experience and availability)
* Job Type: Full Time
* COVID-19 considerations:To keep our employees and customers as safe as possible, we have provided plastic barriers, masks, gloves, hand sanitizer, and increased personnel dedicated to cleaning.
* This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations.
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