Shift Supervisor
4 weeks ago
Job Summary
As a Shift Supervisor at Wendy's, you will be responsible for leading a team of restaurant staff and ensuring the smooth operation of the restaurant during your shift. You will be responsible for executing company policies and procedures, solving customer complaints, and maintaining a high level of customer service.
Responsibilities
- Lead a team of restaurant staff and ensure they are meeting company expectations
- Execute company policies and procedures
- Solve customer complaints quickly and professionally
- Maintain a high level of customer service
- Anticipate and identify problems and initiate corrective action
- Provide feedback to team members in a positive manner
- Train and develop team members
- Communicate openly and honestly with the restaurant management team
- Follow cash, security, inventory, and labor policies and procedures
- Train and reinforce food safety procedures and safe working procedures
- Maintain a professional appearance
- Delegate tasks to team members and supervise their performance
- Balance cash at the end of the shift
- Inform the next shift manager about pending tasks
- Report maintenance and training needs
- Ability to come to work promptly and as scheduled
- Arrange to have shifts covered when employees take time off
- Report directly to the Assistant Managers and General Manager
- Must be able to stand for at least an 8 hour shift
- Open or close the restaurant when responsible for the first or last shift
What You Can Expect
As a Shift Supervisor at Wendy's, you will enjoy competitive pay and generous benefits, including:
- Competitive pay and potential for a raise 2x a year
- Paid vacation
- Medical and dental plans available
- Employee referral bonus
- Recognition programs
- Free meals and uniforms
- Life and Disability Insurance
- A schedule that makes sense for you, full or part-time
- Promotion from within with defined career paths for those interested in a career
- Flexible schedules with paid vacation, holidays, personal, and sick time after 90 days
- Personalized training and growth opportunities
What We Expect From You
QUALIFICATIONS
- One year of restaurant experience at a minimum in QSR or Fast-Casual environment preferred
- Willingness to work on your feet
- Neat, clean, and professional appearance
- Able to lift 35 pounds to waist level
- Basic knowledge of food safety practices (Servsafe certification is a plus)
- A customer service approach with the ability to manage complaints with professionalism
- High stress tolerance - thrives in a high-pressure environment
- Willing to work normal schedule of 40 hours per week (including nights, weekends, and some holidays) and stay over if needed
- Strong communication skills; must be able to multi-task
- Must have a great personality, desire to serve guests, enjoy working as part of a team, and be upbeat and engaging
- Must have reliable transportation
Schedule:
- Day shift
- Night shift
- Holidays
- Weekends
- Monday to Friday
If you're interested in a position that rewards your commitment, then Wendy's is right for you. Ready to learn and lead with us, we encourage you to complete our application process and look forward to discussing your place on the Wendy's team.
Job Details:
Salary $14.00 - $17.00 an hour (Based on experience and availability)
Job Type: Full Time
COVID-19 considerations:To keep our employees and customers as safe as possible, we have provided plastic barriers, masks, gloves, hand sanitizer, and increased personnel dedicated to cleaning.
This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits, and career programs which may vary from company-owned locations.
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