Client Care Specialist
2 weeks ago
Overview
Home Instead - Georgia is seeking a skilled Client Care Coordinator to join our team. As a Client Care Coordinator, you will play a vital role in introducing individuals, families, and the community to our services, brand, and core values.
Key Responsibilities
- Client Onboarding: Support and educate clients and their families in their adjustment to home care services, providing guidance on what to expect in the first 30 days of service.
- Service Inquiries and Care Consultations: Conduct Service Inquiries and Care Consultations as needed, following a consultative sales process and entering client information into our electronic operating system.
- After-Hours Support: Rotate after-hours On-Call for prospective clients, taking inquiry calls and performing Care Consultations.
- Ongoing Communication: Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
- Client/CAREGiver Introductions: Conduct client/CAREGiver introductions with every new client and with every new CAREGiver.
Requirements
- Education and Experience: High School graduate; college graduate is recommended. Must possess a valid driver's license and up-to-date car insurance.
- Preferred Qualifications: LPNs are the ideal candidate.
Skills and Abilities
- Communication and Interpersonal Skills: Demonstrate excellent oral and written communication skills and the ability to listen effectively. Demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills.
- Industry Knowledge: Demonstrate knowledge of the senior care industry.
- Technical Skills: Must have computer skills and be proficient in Office365 and comfortable with other technologies such as Salesforce.
What We Offer
At Home Instead - Georgia, we are passionate about helping our clients and their families meet the challenges of aging with dignity and pride, love and compassion. If you are a motivated and compassionate individual who is looking to make a real impact, we encourage you to apply for this exciting opportunity.
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