Community Leader

3 weeks ago

Pensacola, Florida, United States Be a Steward Full time
Job Overview

The Community Director is responsible for the successful day-to-day financial, administrative, sales, marketing, and maintenance operations of the community while ensuring company standards are achieved and excellent customer service is delivered.

Key Responsibilities
  • Develop and implement a marketing strategy for the community each month.
  • Design and execute resident retention, marketing, and advertising programs.
  • Responsible for showing and leasing apartments, reviewing and completing all leasing applications and documents.
  • Prioritize, assign, and monitor daily activities of staff including leasing, marketing, make-ready, maintenance and construction projects.
  • Responsible for maintaining budgeted occupancy levels at approved rental rates.
  • Conduct training, coaching, and disciplinary action, as needed, per standards of the company.
  • Complete performance reviews as scheduled.
  • Create an atmosphere of cooperation, enthusiasm, service urgency, teamwork, customer satisfaction, and professionalism among team members.
  • Supervise management of inventory system in conjunction with maintenance supplies and personnel.
  • Responsible for achieving the highest possible Net Operating Income (NOI) through effective cost control and maximizing revenue.
  • Prepare and monitor operating budget, and reports on status of property/properties such as variance and occupancy reports.
  • Collect specified rents and fees, pursues delinquent balances, and processes evictions according to policy.
  • Maintain a budget control log and reviews financial statements, helps prepare monthly progress reports.
  • Ensure compliance with the Fair Housing Act.
  • Ensure all invoices are processed and sent to corporate on a daily/weekly basis per company standards.
  • Recruit, hire, train, coach, mentor, develop and supervise team members and ensures members meet their goals and performance standards.
  • Responsible for maintaining all data in OneSite and following policies for record keeping and files on-site.
  • Supervise maintenance of buildings and grounds. Walking property/properties with maintenance team member(s) to inspect for any known life-safety hazard at the site. Ensuring that such work is noted into a work order to be completed.
  • Supervise and approves all work performed at the site by outside contractors.
  • Attend to resident issues and needs, including neighbor disputes, renewals, maintenance issues, and all matters relating to the residents.
  • Responsible for establishing the work schedule of maintenance staff in coordination with Lead Maintenance.
  • Participate in after hours and emergency response.
  • Ensure that maintenance performs and completes Preventive Maintenance Report quarterly on all units, leasing office, laundry facility, etc.
Requirements
  • Bachelor's degree preferred.
  • Certified Apartment Manager (CAM) preferred.
  • Minimum of three to five years prior property management experience.
  • Working knowledge of Onesite or property management software.
Competencies
  • Positive, motivating, and team-oriented attitude. Recognizes and reinforces developmental efforts, progress, and improvements.
  • Ability to thrive in a fast-paced, competitive environment. Sets priorities with an appropriate sense of what is most important and plans with an appropriate and realistic sense of time demand involved.
  • Ability to work weekends, and overtime when approved.
  • High degree of professionalism and demeanor, with an ability to keep matters confidential.
  • A strong emphasis on customer service in every action on the job and help instill this value in team members.
  • Must be detail-oriented with excellent communication and listening skills.
Compensation

The expected base salary for this position ranges from $60,000 to $65,000 annually. The actual base salary will be determined on an individualized basis taking into account a wide range of factors including, but not limited to, relevant skills, experience, education, and, where applicable, licenses or certifications held. In addition to base salary and a competitive benefits package, this position may be eligible for additional types of compensation.

At Steward + Helm, we believe in supporting our team members with a comprehensive benefits package that promotes health, well-being, and work-life balance. Here's what you can expect:

  • Medical, Dental, and Vision Insurance: Comprehensive coverage to keep you and your family healthy.
  • 401(k) Plan: Competitive company match to help you plan for your future.
  • Paid Time Off (PTO): Enjoy 22 days of PTO annually to recharge and take care of personal matters.
  • Paid Holidays: 14 paid holidays throughout the year to celebrate and relax.
  • Competitive Market Pay: We offer competitive salaries to ensure that your compensation reflects your skills and experience.

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