Retail Sales Leader

5 days ago

Pensacola, Florida, United States Hallmark eCards Full time
About This Role

We are seeking a highly motivated and customer-focused Retail Sales Leader to join our team at Hallmark eCards. As a key member of our sales team, you will be responsible for providing exceptional customer service, driving sales growth, and maintaining a positive and engaging store environment.

Key Responsibilities
  • Model and coach selling skills to ensure all team members are up-to-date on products and offerings.
  • Lead staff when the Store Manager is not available and provide feedback to team members.
  • Conduct point-of-sale audits and assist with inventory management procedures.
  • Communicate daily priorities, goals, and store and corporate communications to ensure a dynamic and supportive team environment.
  • Create and maintain a warm and inviting shopping environment that meets customer needs.
  • Help customers find the perfect card and gift solutions to fulfill their missions of caring and connecting.
  • Deliver an exceptional consumer shopping experience that leaves guests feeling inspired, enabled, and eager to return.
Requirements
  • At least 18 years of age.
  • One or more years of experience in retail, sales, or customer service; or at least 6 months experience in a Hallmark Corporate Store.
  • Ability to work a flexible schedule that meets the needs of the business, including events, holidays, evenings, and weekends.
  • Availability to open and close the store 3+ times per week and 2+ weekend shifts per month.
  • Ability to continuously stand/walk; frequently push/pull; occasionally bend/stoop/crawl/reach above shoulders/kneel; climb a ladder, and carry up to 40 pounds.
Preferred Qualifications
  • High school diploma or equivalent.
  • Two or more years of previous experience in retail, sales, or customer service.
  • Strong customer-focused engagement and consultative selling skills.
  • Ability to communicate effectively with customers and employees.
  • Demonstrated success working as a member of a team.
  • Ability to receive feedback and take action when appropriate.
  • Strong sense of urgency, flexibility, and willingness to adapt to change.
  • Desire and ability to learn the business.
  • Proficiency and comfort using a computer and other technology.
What We Offer

Hallmark eCards is an equal opportunity employer. We offer a competitive salary, benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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