Technical Support Engineer

7 days ago


Washington, United States Windstream Communications Full time
Job Summary:

We are seeking a highly skilled NOC Escalation Engineer to join our team at Windstream Communications. As a key member of our Wholesale Services team, you will be responsible for providing technical support and escalation services to our customers.

About Us:

Windstream Communications is a leading provider of advanced network communications and technology solutions. Our mission is to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., as well as provide strategic communications and security products to mid-size businesses and enterprise clients.

Responsibilities:
  • Serve as a technical escalation point of contact for Wholesale NOC team members.
  • Provide fault management and technical analysis for customer circuits and network repair.
  • Analyze the performance of network systems and tools.
  • Perform engineering design evaluations of customer circuits and the Windstream national network.
  • Provide technical leadership and direction in areas of expertise for engineering staff.

Requirements:
  • Extensive experience with telecom services including Ethernet, DWDM waves, Fiber Tower backhaul, and TDM.
  • Computer software knowledge to include Microsoft Office, custom planning tools, and databases.
  • Good analytical, oral, interpersonal, and written communication skills.
  • Able to prioritize projects.
  • Proficient knowledge of accepted engineering practices.
  • Analytical problem-solving skills.
  • Strong and energetic work ethic with the ability to be a team player.

Benefits:
  • Medical, Dental, Vision Insurance Plans.
  • 401K Plan.
  • Health & Flexible Savings Account.
  • Life and AD&D, Spousal Life, Child Life Insurance Plans.
  • Educational Assistance Plan.
  • Identity Theft, Legal, Auto & Home and Pet Insurance.


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