Technical Support Engineer
7 days ago
We are seeking a highly skilled NOC Escalation Engineer to join our team at Windstream Communications. As a key member of our Wholesale Services team, you will be responsible for providing technical support and escalation services to our customers.
About Us:
Windstream Communications is a leading provider of advanced network communications and technology solutions. Our mission is to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., as well as provide strategic communications and security products to mid-size businesses and enterprise clients.
Responsibilities:
- Serve as a technical escalation point of contact for Wholesale NOC team members.
- Provide fault management and technical analysis for customer circuits and network repair.
- Analyze the performance of network systems and tools.
- Perform engineering design evaluations of customer circuits and the Windstream national network.
- Provide technical leadership and direction in areas of expertise for engineering staff.
Requirements:
- Extensive experience with telecom services including Ethernet, DWDM waves, Fiber Tower backhaul, and TDM.
- Computer software knowledge to include Microsoft Office, custom planning tools, and databases.
- Good analytical, oral, interpersonal, and written communication skills.
- Able to prioritize projects.
- Proficient knowledge of accepted engineering practices.
- Analytical problem-solving skills.
- Strong and energetic work ethic with the ability to be a team player.
Benefits:
- Medical, Dental, Vision Insurance Plans.
- 401K Plan.
- Health & Flexible Savings Account.
- Life and AD&D, Spousal Life, Child Life Insurance Plans.
- Educational Assistance Plan.
- Identity Theft, Legal, Auto & Home and Pet Insurance.
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