Customer Service Supervisor

3 days ago


Seattle, Washington, United States SeaMar Community Health Centers Full time
Job Description:

In this dynamic and growing healthcare organization, we are seeking a Customer Service Supervisor to lead our call center team. As a key member of our front office team, you will be responsible for directing, supervising, and coordinating all functions and operations of the call center. With excellent communication skills and a passion for delivering exceptional customer service, you will work closely with site managers and supervisors to ensure efficient and effective delivery of services to clients and the public.

Key Responsibilities:
  • Supervise call center staff, providing guidance, coaching, and performance feedback
  • Oversee access, customer service, compliance with scheduling guidelines, patient confidentiality, and accuracy and appropriateness of telephone transfers and message taking
  • Collaborate with clinic management on problems and issues related to patient flow, access, and operations
  • Respond to patient complaints and concerns in coordination with call center manager and clinic management when necessary
Requirements:
  • Bachelor's degree in Business Administration or related field preferred
  • At least 2 years of experience in ambulatory front office or call center environment
  • Excellent communication, organizational, and problem-solving skills
  • Able to work independently and as part of a team
Salary and Benefits:

The estimated salary for this position is $26.62 per hour, based on industry standards and market rates. Our comprehensive benefits package includes medical, dental, vision, prescription coverage, life insurance, long-term disability, EAP (Employee Assistance Program), paid-time-off, and 401(k)/Retirement options.



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