Service Excellence Representative
3 weeks ago
Job Summary
We are seeking a highly skilled Service Excellence Representative to join our team at Mass Markets. As a Service Excellence Representative, you will be responsible for delivering exceptional customer service through inbound and outbound contacts.
Main Responsibilities:
- Respond to customer inquiries and resolve issues in a prompt and professional manner
- Utilize problem-solving skills to ensure first call resolution
- Communicate effectively with customers and internal teams to resolve issues
- Process customer claims accurately and efficiently
Compensation: $48,000 - $58,000 per annum, commensurate with experience
What We Offer:
- A comprehensive compensation package
- Ongoing professional development opportunities
- A supportive and inclusive work environment
This is an immediate hire opportunity
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