Director of Operations

5 days ago

Waco, Texas, United States Fresenius Medical Care Holdings, Inc. Full time
Job Title: Director of Operations

At Fresenius Medical Care North America, we are seeking a highly skilled and experienced Director of Operations to lead our dialysis operations in an assigned area. As a key member of our leadership team, you will be responsible for directing, administering, and controlling the day-to-day operations and activities of our dialysis facilities and programs, ensuring compliance with established company and regulatory guidelines and procedures.

Key Responsibilities:
  • Direct and oversee the dialysis business of assigned facilities within a defined area through effective leadership and management of customer service, quality patient care, marketing of FMS, and responsible fiscal management.
  • Coordinate operation strategies and activities to ensure the provision of outstanding quality patient care and dialysis services while adhering to regulatory and company guidelines and requirements.
  • Participate in the development of area strategic plans, goals, and objectives, ensuring alignment with those of the region, division, and company.
  • Implement, disseminate, and administer operations strategies and objectives to ensure the achievement of the division's and company's goals and objectives.
  • Implement facility-specific and area quality goals and action plans to achieve FMS quality standards.
  • Provide leadership, support, and guidance to facility management, including clinical and technical managers, and other support staff.
  • Manage the staffing process through hiring, firing, and disciplinary actions in collaboration with HR.
  • Ensure and promote the development of the area management team and succession planning through coaching, training, and leadership development.
  • Ensure a strong and robust communications process between all managers and staff within the area and clinics, and across the division as needed.
  • Responsible for aggressively addressing and acting upon adverse events and action thresholds in the area of responsibility.
  • Collaborate with the RVP to develop clinic budgets, monitor performance, and ensure optimal, efficient, and effective operations practices within regulatory and company guidelines.
  • Responsible for profit and loss management of each assigned facility/program, including optimal performance of facility operations to achieve or exceed budgets and key performance indicators.
  • Work closely with the Managed Care department to increase the payor mix and retain commercial patients.
  • Manage the payroll and oversee facility expenses and accounts payable for the assigned area, practicing cost containment strategies as appropriate.
  • Review the balance sheet and income statement regarding revenue growth and commercial payor mix on a frequent basis to understand the status of the business.
  • Determine the impact of proposed changes and identified improvements prior to implementation to ensure a positive effect.
  • Accountable for implementing and driving the FMS Staffing and Medical Supply Models and other FMS business initiatives, including the prompt implementation of corrective action plans for clinics with below-threshold performance.
  • Ensure efficient and economical performance in accordance with clinic operating budgets and take the appropriate actions to ensure the attainment of profit and year-end goals and objectives.
  • Responsible for the implementation and achievement of the business plan and key performance indicators.
  • Review analysis of performance, including financial and productivity data, for the area with the RVP and make the appropriate changes in strategies, goals, and objectives responding to current status and conditions.
  • Coordinate and oversee all logistics associated with patient care within the assigned area.
  • Ensure all employees receive the appropriate training and education according to FMS policies and procedures, including ongoing compliance training.
  • Act as the primary liaison between the company and the Medical Directors, Medical Advisory Board members, and referring physicians, ensuring appropriate communication of company initiatives.
  • Responsible for developing and maintaining strong Medical Director and physician relationships and facilitating Clinical Manager and staff relationships with physicians.
  • Preside over facility Governing Body and maintain Administrative policy and procedure manuals.
  • Collaborate with the General Manager, Group Vice President of Operations, and Regional Vice President of Operations when necessary to respond to Joint Venture (JV) opportunities, identify merger and acquisition opportunities, and participate in related activities as appropriate.
  • Prepare reports and audits current procedures and processes to monitor efficiency of operations.
  • Practice risk management strategies and collaborate with internal and external legal counsel as appropriate to resolve legal issues with the goal of reducing company exposure.
  • Maintain current knowledge regarding community and regional healthcare market and industry issues that may impact business.
  • Utilize current knowledge of FMCNA products, services, and strategies to market the company and grow the business.
  • Collaborate with the appropriate Corporate and local groups to ensure the growth of all modalities (Incenter, Inpatient, Home, Home Assist, CKD, etc).
  • Responsible and accountable for facility maintenance of environmental integrity, including safety of all facilities and water systems within designated area.
  • Oversee Privacy and Security compliance according to the FMCNA and FMS Risk Management and Compliance requirements.
  • Participate in all pertinent FMS training and development opportunities to grow and develop business knowledge, and skills, and leadership competencies.
Requirements:
  • Bachelor's Degree; Advanced Degree preferred or an equivalent combination of education and experience.
  • 3-5 years of business operations management and leadership experience.
  • Demonstrated leadership and management competencies and skills, including excellent financial competence, operational excellence, exceptional communication, and customer service skills.
  • Demonstrated practice of continuous quality improvement and relationship development.
  • Excellent skills for team building, motivating employees, performance management, and decision making.

We are an equal opportunity employer and welcome applications from diverse candidates. Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

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