Customer Service Representative

4 weeks ago


Lansing, Michigan, United States National Seating & Mobility Full time

**Job Summary**

At National Seating & Mobility, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our branch administration team, you will play a vital role in providing exceptional customer service and support to our clients and referral sources.

**Key Responsibilities**

  • Answer phone calls and manage phone requests and inquiries in a professional and helpful manner.
  • Communicate with clients, clinicians, and caregivers to provide follow-up on pending orders as directed by branch leadership.
  • Coordinate with branch staff and clients/caregivers to set client/referral source evaluation, delivery, and repair appointments.
  • Assist in the completion of work orders, including verification of client information, equipment detail entry, and eligibility for funding.
  • Perform data entry of all pertinent information, including scanning documentation received, and file documents and folders.
  • Assist with physical inventory at the direction of branch leadership.
  • Provide clerical support for the preparation of inventory documentation.
  • Stay up-to-date on continuing education related to job duties, including NSM's current and new policies and procedures.
  • Complete follow-up phone calls efficiently and professionally.

**Work Environment**

This role operates in a professional office environment, utilizing standard office equipment such as computers, phones, printers, photocopiers, filing cabinets, and fax machines.

**Requirements**

  • High School Diploma or G.E.D.
  • Communication proficiency
  • Computer proficiency
  • Organizational skills
  • Customer/client focus

**About National Seating & Mobility**

We are a leading provider of mobility solutions, dedicated to giving our clients the independence and self-reliance they deserve. Our team is passionate about delivering exceptional care and support to our clients, and we are committed to creating a positive and inclusive work environment.



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