Deployment Operations Manager

2 weeks ago


New York, New York, United States FeedbackNow Full time
Job Title: Deployment & Operations Manager

FeedbackNow is seeking an experienced executive to lead our North American operations, driving growth and efficiency through strategic partnerships, advanced self-installation solutions, and optimized operational models.

Key Responsibilities:

Deployment:
  • Develop a scalable hardware delivery model, aligning cross-functional teams for on-time, high-quality deployments.
  • Scale deployment functions through efficient client onboarding and training, creating self-installation tools and streamlining remote support.
  • Establish partnerships with third-party installers, maintaining quality controls and implementing cost-effective deployment strategies.
  • Implement processes to control and measure deployment speed and efficiency.
Support / Maintenance:
  • Oversee client support requests, focusing on troubleshooting and replacement processes, establishing scalable procedures for regular and on-demand maintenance services.
  • Optimize and implement processes for device maintenance cost control and reporting, developing proactive client communication tools.
Inventory Management / Forecasting:
  • Develop efficient supply chain coordination and optimization strategies with Sales and product development, designing scalable and automatized warehousing and inventory management systems.
  • Improve stock tracking and reporting tools, overseeing quality control, inventory maintenance, and local supplier sourcing.

Requirements:

A bachelor's degree and 10 years of experience are strongly desired. Location in NYC or Boston is preferred, but exceptions can be made for the right candidate.



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