Front End Leadership Position

2 weeks ago


Gastonia, North Carolina, United States Food Lion Full time
Job Summary
We are seeking a seasoned retail professional to lead our Front End operations at Food Lion. As a Customer Service Operations Manager, you will be responsible for overseeing the daily activities of the Front End, ensuring seamless customer experiences, and driving sales growth. If you possess exceptional leadership skills, a passion for customer service, and a solid understanding of retail operations, we encourage you to apply for this exciting opportunity.

Key Responsibilities
* Develop and implement strategies to improve customer satisfaction and loyalty.
* Lead and manage a team of associates to deliver exceptional customer service and support.
* Monitor and analyze Front End performance metrics, identifying areas for improvement and implementing changes as needed.
* Collaborate with cross-functional teams to drive sales growth and optimize operational efficiency.

Requirements
* 2+ years of experience in retail management or a related field.
* Proven track record of leading high-performing teams and delivering results-oriented solutions.
* Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
* Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers alike.
* Ability to work in a fast-paced environment, prioritizing tasks and meeting deadlines while maintaining a focus on quality and attention to detail.

What We Offer
* Competitive compensation package, including a base salary range of $60,000 - $80,000 per year.
* Comprehensive benefits program, including medical, dental, and vision coverage, as well as a 401(k) retirement plan.
* Opportunities for professional growth and development, including training programs and mentorship opportunities.


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