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Fleet Service Coordinator

2 months ago

Atlanta, Georgia, United States City of Atlanta, GA Full time
About the Role

We are seeking a highly skilled Fleet Service Writer to join our team at the City of Atlanta, GA. As a key member of our Public Works department, you will play a critical role in ensuring the smooth operation of our fleet services.

Key Responsibilities
  • Coordinate and act as a liaison between customers and service technicians to resolve automotive issues.
  • Enter detailed repair malfunctions into the service center computer system and prepare instructions for service technicians.
  • Provide excellent customer service, including vehicle check-in and handover, scheduling, and estimated costs and repair times.
  • Verify warranty and service contract coverage, and explain provisions and exclusions to customers.
  • Maintain accurate records of customer interactions, repairs, and vehicle maintenance.
Requirements
  • 4+ years of experience in automotive or truck repair.
  • High school diploma or equivalent.
  • Excellent communication and problem-solving skills.
  • Ability to multitask in a fast-paced office environment.
  • Valid Georgia driver's license.
What We Offer

As a Fleet Service Writer with the City of Atlanta, you will have the opportunity to work in a dynamic and supportive team environment. You will be responsible for ensuring the highest level of customer satisfaction and ensuring the smooth operation of our fleet services.