Nursing Care Coordinator, RN
1 week ago
Under the guidance of the Director of Ambulatory Care, the Clinical Operations Manager plays a pivotal role in enhancing the functionality of San Ysidro Health's Patient-Centered Medical Home (PCMH) Care Teams. This position is essential in collaboration with medical leadership to ensure the effective application of the San Ysidro Health Care Model, aimed at delivering safe, high-quality healthcare and improving health outcomes by addressing the population health management needs of the communities served.
The Clinical Operations Manager is responsible for overseeing the Ambulatory Care Supervisors (RN) and ensuring that adequate training and resources are available for the provision of licensed nursing and non-licensed clinical services at designated outpatient facilities. This role identifies specific opportunities to enhance health potential, improve health outcomes, and bridge gaps in care by analyzing provider, care team, and clinic performance metrics.
Key Responsibilities:
- Collaborate with Clinic Leads to facilitate coordinated care based on the patient-centered SY Health model, ensuring compliance with safety and satisfaction standards, population health outcomes, and clinical quality objectives.
- Work alongside all members of the care team to address the healthcare needs of assigned populations through continuous data monitoring, trend analysis, care team training, and the implementation of workflow efficiencies and initiatives.
- Utilize sound process design principles to develop, implement, and oversee departmental protocols, policies, and procedures that support patient safety, satisfaction, and effective care delivery.
- Assist in the formulation of clinic staffing standards and plans, defining roles and responsibilities for the Care Team Supervisor and other assigned positions.
- Select, train, supervise, and mentor Care Team Supervisors to effectively manage care team staff, oversee operations, and develop teams that meet the evolving needs of the communities served.
- Coordinate the annual continuing education schedule for assigned sites, ensuring clinical competency for each nurse and medical assistant prior to the assignment of independent care activities, and validate competency annually as required.
- Analyze health data and standard clinical performance metrics (UDS, HEDIS, and Utilization); generate and distribute reports to manage the populations of assigned sites and inform the care team's daily activities.
- Establish consistent communication channels and regularly convene with care teams to identify and implement strategies for enhancing population management outcomes.
- Leverage the strengths of the San Ysidro Health spectrum of care to facilitate patient engagement with services that improve health outcomes and support navigation through the external healthcare system.
- Maintain professional licensure and continuously enhance professional knowledge, including standards of clinical practice, regulatory changes, and industry innovations that empower care teams to achieve established objectives.
Additional Responsibilities:
- Assist in the development and implementation of policies and procedures.
- Provide training for various staff levels.
- Represent San Ysidro Health at meetings and conferences.
- Utilize time efficiently to maximize productivity.
- Work independently and collaboratively in a team-oriented environment.
- Adapt to changing priorities and demands through analytical and problem-solving skills.
- Travel to multiple sites within the San Ysidro Health network as needed.
- Perform other duties as assigned.
Qualifications:
Experience Required:
- A minimum of 5 years of clinical Registered Nursing experience with oversight of direct reports.
Experience Preferred:
- Experience managing clinical teams and collaborating across departments.
- Understanding of financial and budgetary processes within an organization, including cost analysis and metric improvement.
- Proven track record in reducing turnover, enhancing quality metrics, developing training materials, and leading staff training initiatives.
Education Required:
- Graduate of an accredited registered nursing program.
- Associate Degree in Nursing (ADN).
Education Preferred:
- Bachelor's or Master's degree in nursing or a healthcare-related field.
Certifications Required:
- Current California Registered Nurse (RN) license.
- Valid driver's license with appropriate insurance coverage.
Skills Required:
- Excellent verbal and written communication skills.
- Strong interpersonal skills.
Technical Skills Required:
- High-level understanding of the PCMH model of care.
- Strong problem-solving abilities.
- Proficiency in using computer-based tools and workflows relevant to job performance.
Working Conditions:
- May require working long and irregular hours, including weekends.
- Ability to sit and stand for extended periods; driving and occasional travel required.
- Flexibility, organization, motivation, multitasking, and excellent time management skills are essential.
Universal Requirements:
Pre-employment requirements include I-9 verification, physical examination, positive background and reference checks, completion of application, new hire orientation, and pre-employment PPDs.
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