Financial Center Manager

1 day ago


ChampssurYonne, Bourgogne-Franche-Comté, United States Bank of America Full time
Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

We are seeking a highly motivated and results-driven Financial Center Assistant Manager to join our team. As a key member of our financial center team, you will be responsible for managing a financial center in collaboration with senior team members, supporting the operational excellence of the center and ensuring that all aspects run effectively and cohesively.

Key Responsibilities:
  • Oversee the smooth and efficient functioning of the teller line, day-to-day policy and procedure adherence, and improvement of financial center performance.
  • Manage client traffic, engaging and appropriately routing clients, and fostering client retention.
  • Manage business results through formalized management routines and coaching.
  • Create a world-class client experience environment.
  • Manage market-level initiatives prescribed by market leaders.
  • Drive operational excellence by engaging employees on business strategy.
  • Manage organizational priorities and effective execution.
Requirements:
  • Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
  • Collaborates effectively to get things done, building and nurturing strong relationships.
  • Displays passion, commitment, and drive to deliver an experience that improves our clients' financial lives.
  • Confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.
  • Communicates effectively and confidently and is comfortable engaging all clients.
  • Has the ability to learn and adapt to new information and technology platforms.
  • Applies strong critical thinking and problem-solving skills to meet clients' needs.
  • Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
  • Can manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
  • Can interpret performance results, find opportunities to drive success, and hold others accountable to results.
  • Can be flexible to work weekends and/or extended hours as needed.
Desired Qualifications:
  • Experience in financial services and knowledge of financial services industry, products, and solutions.
  • Experience in mortgage, retail, and/or hospitality.
  • Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
  • Bilingual skills.
Skills:
  • Coaching.
  • Customer Service Management.
  • Customer and Client Focus.
  • Performance Management.
  • Talent Development.
  • Business Operations Management.
  • Recruiting.
  • Result Orientation.
  • Risk Management.
  • Sales Performance Management.
  • Inclusive Leadership.
  • Leadership Development.
  • Prioritization.
  • Problem Solving.
  • Referral Management.
Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details:

US - NV - Henderson W HORIZON RIDGE PKWY (NV1155)

Pay and benefits information

Pay range

$38.21 hourly pay, offers to be determined based on experience, education, and skill set.

Predictable pay

This role is compensated with a base salary and is not incentive eligible.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources, and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial, and municipal laws.

To view the "EEO is the Law" poster, CLICK HERE .

To view the "EEO is the Law" Supplement, CLICK HERE .

View the LA County Fair Chance Ordinance .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America's Drug-free Workplace and Alcohol Policy, CLICK HERE .

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.



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