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Blood Collections Team Lead
2 months ago
We are seeking a highly skilled and experienced Healthcare Services Team Lead to join our team at the American Red Cross. As a key member of our mobile blood collection operation, you will be responsible for leading a team of phlebotomists and ensuring the smooth execution of blood drives across various locations.
Key Responsibilities- Lead and Manage a Team: Provide guidance, coaching, and mentorship to your team members to ensure they are equipped to perform their duties effectively.
- Customer Service and Ambassadorship: Model exceptional customer service skills and serve as an ambassador for the American Red Cross, promoting a positive image of the organization.
- Phlebotomy and Blood Drive Operations: Conduct phlebotomy procedures and oversee the setup and teardown of blood drive equipment, ensuring compliance with regulatory requirements.
- Operational Efficiency: Work independently to ensure the efficient execution of blood drives, maintaining attention to detail and adhering to daily operations protocols.
- Leadership Experience: Minimum 1 year of leadership experience in a related field, with a proven track record of success in managing teams and driving results.
- Phlebotomy Experience: Prior phlebotomy experience is preferred, but not required. Equivalent experience in healthcare settings, such as needlesticks, phlebotomy, and other relevant medical responsibilities, may be considered.
- Customer Service and Communication Skills: Excellent verbal communication and public relations skills, with the ability to interact effectively with donors, staff, and other stakeholders.
- Physical Demands: Ability to lift, push, or pull heavy weights, sit or stand for long periods, and adapt to irregular schedules and frequent changes.
- Education and Certifications: Associate's degree or equivalent combination of education and experience, with a valid driver's license and good driving record.
- Prior Healthcare Experience: Prior experience in healthcare settings, such as CNA, MA, EMT, or other related roles.
- Leadership Experience in Healthcare: Prior leadership experience in healthcare settings, with a proven track record of success in managing teams and driving results.
We offer a comprehensive benefits package, including medical, dental, and vision plans, health spending accounts, flexible spending accounts, paid time off, holidays, 401(k) with match, paid family leave, employee assistance, disability and insurance, and service awards and recognition.
