Customer Service Representative
4 weeks ago
We are seeking a highly skilled and customer-focused Customer Relations Specialist to join our team at Big Sandy Superstore. As a key member of our customer service team, you will play a vital role in ensuring that our customers receive exceptional service and support.
Key Responsibilities- Verify order information and correct discrepancies to ensure accuracy and efficiency.
- Process customer payments, manage cash balances, and maintain accurate records in compliance with corporate guidelines.
- Provide exceptional customer service support through phone, email, and in-person interactions, resolving customer complaints and questions in a timely and professional manner.
- Process credit applications, payments, and financing paperwork, communicating with internal and external personnel as needed.
- Maintain accurate files and processes to maximize productivity and efficiency.
- Perform clerical support for store staff as needed, including data entry and administrative tasks.
- Excellent verbal and written communication, and listening skills.
- Basic reading and comprehension skills.
- Basic numerical reasoning skills.
- Ability to complete paperwork in an accurate, neat, and efficient manner.
- Demonstrated knowledge of software, including Microsoft Office.
- Excellent organizational skills.
- Outstanding customer service skills.
- Ability to sit, stand, bend, stoop, and reach regularly.
- High school diploma or equivalent combination of education and experience.
- Previous clerical experience preferred.
We offer a competitive hourly rate of $16.00 per hour, as well as a comprehensive benefits package, including health insurance, dental insurance, vision insurance, life insurance, 401K plan, ESOP, paid time off, and employee discount on all merchandise.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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