IT Support Specialist
3 weeks ago
Baker Tilly is seeking a skilled IT Support Technician to join our team. As a key member of our technology team, you will provide exceptional support to our practitioners and clients, ensuring seamless access to our systems and services.
Key Responsibilities- Provide timely and effective support to practitioners and clients via phone, email, and in-person
- Troubleshoot and resolve hardware and software issues, escalating complex problems to senior team members as needed
- Configure and deploy new workstations, peripherals, and software, ensuring all systems meet Baker Tilly's technical standards
- Conduct technology training for new users, ensuring they have the skills and knowledge needed to effectively use our systems
- Maintain accurate records of all support requests, including resolution status and any follow-up actions
- Collaborate with the Technology team to identify and implement process improvements, ensuring our systems and services meet the evolving needs of our practitioners and clients
- Associate's degree in Computer Technology or related field, or equivalent experience
- Minimum one year of experience providing workstation support, with a strong understanding of hardware and software troubleshooting
- Excellent communication and interpersonal skills, with the ability to work effectively with all levels of Firm management, practitioners, clients, and external business contacts
- Strong analytical and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
- Ability to maintain confidentiality and handle sensitive information with discretion
Baker Tilly is an equal opportunity/affirmative action employer, committed to creating a diverse and inclusive work environment. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
Apply today to join our team and contribute to the success of Baker Tilly
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