Senior Industry Domain Manager

2 weeks ago


Edison, New Jersey, United States TEPHRA Full time
Job Description

As a Segment Head at TEPHRA, you will be responsible for managing a portfolio of accounts in the Publishing and Education, Entertainment industry domain. Your primary goal will be to grow existing customer relationships and acquire new ones, while managing key customer stakeholders, relationship management teams, and delivery teams.

Key Responsibilities:
  • Develop and execute a segment business plan, and support client partners in developing account business plans.
  • Manage relationships with key customer stakeholders, including CXO-level relationships.
  • Understand strategic customer needs and develop long-term growth strategies.
  • Provide thought leadership in developing and executing solutions.
  • Identify and develop market-focused solutions that solve customer business problems.
  • Manage client relationships at one or more accounts, focusing on creating a top-notch client experience.
  • Create opportunities for client stakeholders to engage in domain and technology-specific dialogue to promote their business interests and image as a thought leader.
  • Handle escalations and negotiate with customers as required.
  • Practice a disciplined approach to forecasting revenue every month and managing account profitability.
Qualifications:

Candidates should have a minimum qualification of BE/BTech/BS or equivalent degree and at least 15+ years of experience in a related field.

The ideal candidate will be located in NJ/NY, USA.



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