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Member Service Representative

2 months ago

Fort Washington, Pennsylvania, United States TruMark Financial Full time
Job Title: Member Service Representative - Fort Washington Branch

Job Summary:

We are seeking a highly motivated and customer-focused Member Service Representative to join our team at TruMark Financial Credit Union. As a Member Service Representative, you will be responsible for providing exceptional service to our members, educating them on our products and services, and helping them achieve their financial goals.

Key Responsibilities:

  • Member Service: Provide exceptional service to members, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Product and Service Education: Educate members on our products and services, helping them understand the benefits and features of each.
  • Loan Processing: Process loan applications, including interviewing loan applicants, verifying information, and disbursing approved credit.
  • Account Management: Manage member accounts, including opening and closing accounts, and performing other account-related tasks.
  • Compliance: Ensure compliance with all relevant laws, regulations, and credit union policies and procedures.
  • Teamwork: Collaborate with other team members to achieve branch goals and objectives.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: Minimum of 1 year of branch or equivalent experience with a financial institution.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong attention to detail.

What We Offer:

  • Competitive Compensation and Benefits: We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • Opportunities for Advancement: We offer opportunities for advancement and professional growth, including training and development programs.
  • Collaborative Work Environment: We have a collaborative and supportive work environment, with a team-oriented culture.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.