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Customer Success Manager

2 months ago

Trenton, New Jersey, United States Solera, Inc. Full time
About the Role

The Customer Success Manager is a key position at Solera, Inc. responsible for ensuring the successful adoption and utilization of our products by our dealership partners.

Key Responsibilities
  • Deliver on-site and remote product training to dealership staff
  • Build and maintain strong relationships with key decision makers at our dealership partners
  • Resolve customer issues and provide proactive support to drive adoption and retention
  • Consult with dealerships on process best practices to maximize revenue growth
  • Communicate effectively with dealership leadership to ensure successful implementation of new processes and technologies
  • Identify and pursue whitespace opportunities to drive additional revenue growth
  • Conduct regular business reviews and consultations with dealership leadership
  • Provide feedback to internal teams on dealer needs and preferences
  • Stay up-to-date on product-specific knowledge and best practices
  • Take lead on at-risk customers and collaborate with the Renewal Team as needed
Requirements
  • Bachelor's degree or equivalent work experience
  • 3+ years of experience working directly with customer accounts
  • 1+ years of experience with one or more SaaS products
  • Proficient in Microsoft Office Suite
  • Experience training and presenting to groups and individuals
  • Demonstrated communication and interpersonal skills
  • Demonstrated ability to work independently with minimal supervision
Preferred Qualifications
  • Bachelor's degree in Business Management, Administration, or related field
  • Experience in the automotive industry
  • Experience teaching or training

Solera, Inc. is an equal opportunity employer and prohibits discrimination against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, or genetic information.