Restaurant Operations Manager
1 month ago
The Shift Leader is a key member of our restaurant team, responsible for assisting the General Manager or Person In Charge with management activities and duties. This role works closely with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant's business plan.
Key Responsibilities- Provide a quality product and customer service experience that delivers total customer satisfaction
- Strive to improve the skills and performance of all Crew Persons
- Support efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities
- Comply with all Company policies and procedures regarding business and personnel practices
- Model and encourage Company shared values
- Demonstrate oral and written communication skills; communicate effectively with various contacts (internal and external)
- Attend training to remain current on industry trends
- Participate in company meetings, webinars and conference calls
- Approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management
- High School Diploma/General Equivalency Diploma (GED) required
- Excellent planning and time management skills
- Team building skills
- Investigative and problem solving skills
- Ability to troubleshoot cash handling problems
- Reliable personal transportation, a valid driver's license and proof of insurance
- Bi-lingual skills a plus
Fast paced environment working with kitchen equipment in tight quarters
Physical Demands- Stand for long periods of time
- Bend and stoop
- Work around heat
- Able to lift 50 – 75 lbs. comfortably
- Work with various cleaning products
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