Pharmacy Navigator I

2 months ago


Hackensack, New Jersey, United States Hackensack Meridian Health Full time
About the Role

At Hackensack Meridian Health, we are committed to delivering exceptional patient care and improving the health of our community. As a Pharmacy Navigator I, you will play a critical role in ensuring that patients receive their medications smoothly and efficiently.

Key Responsibilities
  • Provide exceptional patient care by gathering all necessary information, prioritizing tasks, and addressing any financial, insurance, or clinical challenges.
  • Ensure that patients receive their prescriptions in a timely manner by coordinating with floor nurses, discharge planners, case managers, social workers, physicians, and other teams.
  • Work closely with patients to determine their medication needs and ensure that they receive the necessary medications.
  • Identify and troubleshoot patient medication access issues related to insurance, financial, or insurance coverage.
  • Adhere to all established HMH Pharmacy and Federal/State privacy and compliance policies to protect patient confidentiality.
  • Ensure prescription fulfillment by in-house pharmacy based upon priority needs to allow for timely discharge and/or start of specialty medication.
  • Coordinate and facilitate patient pickup of prescriptions and/or delivery of completed prescription orders to patient care areas or home.
  • Ensure patients receive offer for pharmacist counseling and distributes pharmacist contact information in the event patient has prescription-related questions at home.
  • Facilitate distribution of medication-related educational materials and coordinates counseling with staff pharmacist where needed.
  • Assist Ambulatory Pharmacy staff as needed.
  • Perform duties of Ambulatory Pharmacy Technician if required.
  • Ensure all guests/patients receive safe care. Maintain a 'safety first' work ethic. Report any medication errors or medication variances as required by HMH Pharmacy Policy.
Requirements
  • High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
  • Excellent written and verbal communication skills.
  • Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.
  • Pharmacy Technician License.
  • PTCB or Equivalent Certification Required within 180 days of start of employment.


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