Pharmacy Navigator I, Full-Time
1 month ago
We are seeking a highly skilled Pharmacy Navigator I to join our team at Hackensack Meridian Health. As a Pharmacy Navigator I, you will play a critical role in ensuring patients receive their prescriptions smoothly and efficiently.
Key Responsibilities- Establish initial greetings to patients admitted or with clinic appointments and explain services available via HMH Pharmacies.
- Perform prescription order entry duties as necessary.
- Obtain patient authorization to process prescriptions through the ambulatory or specialty pharmacy.
- Engage in a collaborative process with floor nurses, discharge planners, case managers, social workers, physicians, APNs, PAs, Medical Residents, unit clerks, and other teams/initiatives to ensure patients scheduled for discharge or with clinic appointments can receive critical medications in a timely manner.
- Work to determine patients being scheduled for discharge or with clinic appointments to ensure HMH Pharmacies are selected by patient choice to provide services.
- Determine information sources necessary to process prescriptions (e.g., insurance coverage).
- Identify and troubleshoot patient medication access issues related to insurance, financial, or insurance coverage and help resolve them so patients can receive needed medications.
- Adhere to all established HMH Pharmacy and Federal/State privacy and compliance policies to protect patient confidentiality.
- Ensure prescription fulfillment by in-house pharmacy based on priority needs to allow for timely discharge and/or start of specialty medication.
- Coordinate and facilitate patient pickup of prescriptions and/or delivery of completed prescription orders to patient care areas or home.
- Ensure patients receive an offer for pharmacist counseling and distribute pharmacist contact information in the event patients have prescription-related questions at home.
- Facilitate distribution of medication-related educational materials and coordinate counseling with staff pharmacist where needed.
- Assist Ambulatory Pharmacy staff as needed.
- Perform duties of Ambulatory Pharmacy Technician if required.
- Ensure all guests/patients receive safe care. Maintain a 'safety first' work ethic. Report any medication errors or medication variances as required by HMH Pharmacy Policy.
- Other duties and/or projects as assigned.
- Adhere to HMH Organizational competencies and standards of behavior.
- High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
- Excellent written and verbal communication skills.
- Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.
- Retail/Specialty Pharmacy experience.
- Strong knowledge and experience with PBM Claims and coverage.
- Pharmacy Technician License.
- PTCB or Equivalent Certification Required within 180 days of start of employment with the following exceptions:
- Hired prior to January 2024
- Actively enrolled in ACPE accredited school of pharmacy / another allied health program or hired before 1-1-24
Hackensack Meridian Health is a leading healthcare organization that helps patients live better, healthier lives and supports its employees to succeed. With a culture rooted in connection and collaboration, our employees are team members who work together to advance our mission to transform healthcare and serve as a leader of positive change.
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