Customer Service Operations Manager
1 month ago
Position Title: Customer Service Operations Manager - HVAC/R
Employment Type: Permanent
Salary Range: $80K to $120K annual base compensation + benefits
Key Responsibilities:
- Team Leadership: Build and oversee a dedicated customer service team to manage incoming inquiries via phone and email.
- Training & Development: Mentor and train technicians to uphold superior service standards and technical expertise.
- Technical Support: Leverage expertise in refrigeration and cooking equipment to offer professional guidance and assistance.
- Troubleshooting: Create a detailed troubleshooting guide to facilitate efficient resolution of customer issues.
- Customer Relations: Address escalated customer inquiries and ensure prompt resolution of concerns.
- Service Network Expansion: Enhance our third-party service network by integrating new service providers for warranty tasks.
- Collaboration: Produce comprehensive service reports on equipment issues and work with our engineering team to resolve these challenges.
- CRM Management: Utilize our Salesforce CRM system to refine customer service processes and documentation.
- Travel Requirements: Willingness to travel for training new technicians as necessary.
Qualifications:
- 2-3 years of experience in the foodservice refrigeration sector.
- In-depth knowledge of refrigeration and cooking equipment.
- EPA certification or equivalent credentials.
- Demonstrated leadership and management capabilities.
- Experience in technician training and mentorship.
- Ability to travel for extended periods as required.
- Excellent organizational and communication skills.
About IntelliPro Group Inc.:
Established in 2009, IntelliPro Group Inc. is a leading global provider of talent acquisition and HR solutions. Our dedication to exceptional client service, employee development, and lasting partnerships distinguishes us in the industry. With a robust presence across multiple countries, we are committed to delivering innovative global talent solutions.
Diversity and Inclusion:
As an Equal Opportunity Employer, IntelliPro Group Inc. values diversity and does not discriminate based on any legally protected status. Our Inclusivity Commitment ensures that we embrace candidates of all abilities and accommodate the needs of all applicants throughout our hiring and interview processes.
Compensation: The compensation offered to a successful candidate will be influenced by various factors, including education, work experience, location, job responsibilities, certifications, and more. IntelliPro Group Inc. also provides a comprehensive benefits package, subject to eligibility.
-
Customer Service Operations Manager
1 month ago
Wilmette, Illinois, United States IntelliPro Group Inc. Full timeJob OverviewPosition Title: Customer Service Operations Manager - HVAC/REmployment Type: PermanentSalary Range: $80K to $120K annually plus benefitsKey Responsibilities:Team Leadership: Build and oversee a dedicated customer service team to manage incoming inquiries through calls and emails.Training & Development: Provide training and mentorship to...
-
HVAC/R Customer Service Operations Manager
1 month ago
Wilmette, Illinois, United States IntelliPro Group Inc. Full timeJob OverviewPosition Title: Customer Service Operations Manager - Refrigeration and Cooking Equipment ServicesEmployment Type: PermanentWork Location: RemoteCompensation: $80K to $120K annual base salary plus benefitsAPN Number: 141593Key Responsibilities:Leadership & Team Development:Formulate and oversee the customer service team tasked with managing...
-
Office Manager
3 weeks ago
Wilmette, Illinois, United States Service Corporation International Full timeJob SummaryWe are seeking a highly skilled and compassionate Office Manager to join our team at Service Corporation International. As a key member of our operations team, you will be responsible for managing and coordinating the day-to-day activities of our funeral home, cemetery, and crematory operations.Key ResponsibilitiesAccounting and Financial...
-
Office Manager
1 week ago
Wilmette, Illinois, United States Service Corporation International Full timeJob SummaryWe are seeking a highly skilled and compassionate Office Manager to join our team at Service Corporation International. As an Office Manager, you will be responsible for managing and coordinating the operational activities of our funeral home, cemetery, and/or crematory operation.Key ResponsibilitiesManage and coordinate the operational activities...
-
Facilities Operations Manager
3 weeks ago
Wilmette, Illinois, United States WS Development Full timeAbout the RoleWS Development is seeking a highly skilled Facilities Manager to oversee the day-to-day operations of our properties in Chicago's North Shore. As a key member of our team, you will be responsible for ensuring the smooth operation of our facilities, including managing maintenance, coordinating construction projects, and providing exceptional...
-
Customer Service Representative
4 weeks ago
Wilmette, Illinois, United States Domino's Franchise Full time**Job Summary**Domino's Franchise is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative/Pizza Cook. As a key member of our crew, you will be responsible for providing exceptional customer service, preparing high-quality food, and maintaining a clean and organized restaurant environment.**Key...
-
National Customer Service Manager
2 days ago
Wilmette, Illinois, United States IntelliPro Group Inc. Full timeJob OverviewWe are seeking a highly skilled and experienced Customer Service Manager to lead our team in providing exceptional service to our customers in the HVAC/R and refrigeration industry.Key ResponsibilitiesEstablish and lead a high-performing customer service team to handle incoming inquiries and resolve customer issues efficiently.Develop and...
-
Facilities Operations Manager
3 weeks ago
Wilmette, Illinois, United States WS Development Full time{"title": "Facilities Manager", "description": "Job SummaryWS Development is seeking a skilled Facilities Manager to oversee the day-to-day operations of our properties in Chicago's North Shore. As a key member of our team, you will be responsible for ensuring the successful operation of our facilities, including managing construction projects, coordinating...
-
Maintenance Operations Manager
3 weeks ago
Wilmette, Illinois, United States Optima Full timeAbout the RoleAs a Maintenance Supervisor at Optima, you will play a critical role in ensuring the smooth operation of our luxury apartment community. You will be responsible for overseeing the maintenance team, managing the building's facilities and amenities, and providing exceptional customer service to our residents.Key ResponsibilitiesSupervise and...
-
Restaurant Operations Manager
2 days ago
Wilmette, Illinois, United States Dunkin' Donuts - Wilmette Full timeJob SummaryWe are seeking a highly skilled and experienced Multi-Unit Manager to lead the operations of 5-6 restaurants. As a key member of our team, you will be responsible for driving sales and profit growth, providing strong leadership to your team, and delivering exceptional guest experiences.Key ResponsibilitiesLead the overall operations of 5-6...
-
Customer Service Representative
6 days ago
Wilmette, Illinois, United States Greg Kurtock - State Farm Agent Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Establish and maintain strong relationships with customers through...
-
Customer Service Ambassador
3 weeks ago
Wilmette, Illinois, United States Greg Kurtock - State Farm Agent Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesEstablish and Maintain Customer Relationships: Build and maintain strong...
-
Customer Service Ambassador
4 weeks ago
Wilmette, Illinois, United States Greg Kurtock - State Farm Agent Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesEstablish and Maintain Customer Relationships: Build and maintain strong...
-
Customer Service Ambassador
2 days ago
Wilmette, Illinois, United States Green Ventures LLC Full timeJob Opportunity at Green Ventures LLCWe are seeking a highly motivated and enthusiastic individual to join our service team at Green Ventures LLC. This is a fantastic opportunity to gain valuable experience in a dynamic and thriving industry. Our store offers flexible hours, with no late nights, making it an ideal choice for those seeking a work-life...
-
Customer Service Ambassador
3 days ago
Wilmette, Illinois, United States Green Ventures LLC Full timeJob OverviewWe are seeking a highly motivated and enthusiastic individual to join our service team at Green Ventures LLC. This is a great opportunity to gain experience in a thriving industry and develop your skills in a dynamic environment.Key Responsibilities:Provide exceptional customer service to our clientsAssist customers with their queries and...
-
Restaurant Operations Manager
6 days ago
Wilmette, Illinois, United States Corner Bakery Full timeJob SummaryWe are seeking a highly skilled and experienced General Manager to lead our Cafe operations. As a key member of our management team, you will be responsible for the overall success of our store, including managing employees, guest relations, inventory, and financial performance.Key ResponsibilitiesManage employees, including hiring, training, and...
-
Regional Operations Manager
1 month ago
Wilmette, Illinois, United States Dunkin' Donuts - Wilmette Full timeJob OverviewIf you are looking to elevate your career with a dynamic and expanding organization, we have an exciting opportunity for you.A Multi-Unit Manager (MUM) is primarily accountable for overseeing the comprehensive operations of multiple restaurant locations, typically 5-6 establishments.Multi-Unit Managers are expected to exhibit a high degree of...
-
Facilities Operations Manager
4 weeks ago
Wilmette, Illinois, United States WS Development Full timeAbout the RoleWS Development is seeking a highly skilled Facilities Operations Manager to oversee the day-to-day operations of our properties, ensuring seamless and efficient management of facilities, maintenance, and construction projects.Key ResponsibilitiesManage and coordinate facilities operations, including maintenance, repairs, and renovationsDevelop...
-
Area Operations Manager
4 weeks ago
Wilmette, Illinois, United States Dunkin' Donuts - Wilmette Full timeJob OverviewIf you are looking to elevate your career with a dynamic and expanding organization, we have an exciting opportunity for you.A Multi-Unit Manager (MUM) is primarily accountable for overseeing the overall operations of 5-6 restaurant locations. Multi-Unit Managers must demonstrate a high degree of personal integrity and possess the ability to...
-
Operations Supervisor
1 month ago
Wilmette, Illinois, United States PCRK Group Full timeOperations Supervisor Position at PCRK GroupPCRK Group is dedicated to enhancing the well-being of our clients and team members, cultivating a supportive work atmosphere that promotes both personal and professional development. Our committed professionals aim to provide exceptional service that goes beyond expectations.About the Role:As an Operations...