Customer Service Operations Manager

1 month ago


Wilmette, Illinois, United States IntelliPro Group Inc. Full time
Job Overview

Position Title: Customer Service Operations Manager - HVAC/R
Employment Type: Permanent
Salary Range: $80K to $120K annual base compensation + benefits

Key Responsibilities:

  • Team Leadership: Build and oversee a dedicated customer service team to manage incoming inquiries via phone and email.
  • Training & Development: Mentor and train technicians to uphold superior service standards and technical expertise.
  • Technical Support: Leverage expertise in refrigeration and cooking equipment to offer professional guidance and assistance.
  • Troubleshooting: Create a detailed troubleshooting guide to facilitate efficient resolution of customer issues.
  • Customer Relations: Address escalated customer inquiries and ensure prompt resolution of concerns.
  • Service Network Expansion: Enhance our third-party service network by integrating new service providers for warranty tasks.
  • Collaboration: Produce comprehensive service reports on equipment issues and work with our engineering team to resolve these challenges.
  • CRM Management: Utilize our Salesforce CRM system to refine customer service processes and documentation.
  • Travel Requirements: Willingness to travel for training new technicians as necessary.

Qualifications:

  • 2-3 years of experience in the foodservice refrigeration sector.
  • In-depth knowledge of refrigeration and cooking equipment.
  • EPA certification or equivalent credentials.
  • Demonstrated leadership and management capabilities.
  • Experience in technician training and mentorship.
  • Ability to travel for extended periods as required.
  • Excellent organizational and communication skills.

About IntelliPro Group Inc.:
Established in 2009, IntelliPro Group Inc. is a leading global provider of talent acquisition and HR solutions. Our dedication to exceptional client service, employee development, and lasting partnerships distinguishes us in the industry. With a robust presence across multiple countries, we are committed to delivering innovative global talent solutions.

Diversity and Inclusion:
As an Equal Opportunity Employer, IntelliPro Group Inc. values diversity and does not discriminate based on any legally protected status. Our Inclusivity Commitment ensures that we embrace candidates of all abilities and accommodate the needs of all applicants throughout our hiring and interview processes.

Compensation: The compensation offered to a successful candidate will be influenced by various factors, including education, work experience, location, job responsibilities, certifications, and more. IntelliPro Group Inc. also provides a comprehensive benefits package, subject to eligibility.



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