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Senior Technical Support Specialist

2 months ago

New York, New York, United States Thermo Fisher Scientific Full time

Thermo Fisher Scientific is a world leader in serving science, with a mission to enable customers to make the world healthier, cleaner, and safer. As a Senior Technical Support Specialist, you will be part of a distributed team of over 100,000 colleagues who deliver innovative technologies, purchasing convenience, and pharmaceutical services through industry-leading brands.

**Key Responsibilities:**

* Provide technical assistance to regional service teams in your area of product specialization
* Mentor and provide feedback on diagnostic and test procedures
* Analyze and initiate improvement projects on systems and subsystems
* Develop and validate solving documentation and software

**Requirements:**

* BA degree in Electronics, Mechanics, or related subject area
* 5-10 years' experience in high-tech industry or laboratory
* All-round technical knowledge and practical skills in multidisciplinary trouble shooting
* Proven track record as a self-starter and highly productive individual

**Competencies:**

* Customer Focus
* Communication
* Detailed Problem Solving
* Planning / Prioritizing & Goal Setting
* Decisiveness
* Tolerance of Ambiguity
* Partnership
* Energizing others
* Flexibility
* Decision making and Problem Solving
* Gets Results
* Relationship building
* Influence & Persuasion

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.