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Client Relationship Manager

2 months ago

Eugene, Oregon, United States King Retail Solutions Inc Full time
Position Overview

King Retail Solutions has been a leader in retail store design, manufacturing, distribution, installation, and comprehensive program management services for over 50 years, catering to a diverse range of retail clients globally.

Our team is composed of innovative thinkers, dedicated professionals, and creative individuals who are committed to our clients' success. We strive for excellence in every project, infusing passion and insight into our work.

We seek individuals who are hardworking, talented, and forward-thinking. Our environment is dynamic and high-energy, ideal for those who are enthusiastic about making a significant impact and supporting our clients' goals. The Account Manager plays a crucial role within our Client Services department.

Key Responsibilities:

  • Oversee new accounts and opportunities introduced by Account Executives.
  • Act as the primary liaison for clients during active projects.
  • Assign tasks to the support team to ensure project scope and timelines are met.
  • Coordinate internal activities related to assigned accounts.
  • Conduct regular follow-ups on job order progress and address any issues.
  • Deliver contract modifications and quotes to Account Executives for client communication.
  • Maintain proactive communication with all relevant departments.
  • Lead a team of 3-4 members, including Project Coordinators, Planners, and Detailers.
  • Provide mentorship to Project Coordinators.

Work Environment:

The Account Manager operates from our corporate headquarters and typically follows a Monday to Friday schedule. Additional hours and occasional travel may be necessary based on business requirements.

Essential Duties:

  • Review project proposals and define project scopes.
  • Establish budgets and timelines for each project phase.
  • Maintain project timelines and collaborate with Account Executives.
  • Work with project staff to outline work plans.
  • Produce and distribute schedules to all relevant parties.
  • Direct and coordinate project personnel activities.
  • Assess project progress with the Client Services team and discuss necessary changes.
  • Coordinate with purchasing to ensure timely procurement of materials.
  • Review quotes and project details for accuracy.
  • Prepare account reports for management and document project details.
  • Travel for client meetings may be required.

Qualifications:

  • Bachelor's degree in Business or a related field.
  • 2 years of experience in project management or a related area.

Benefits Offered:

  • Medical, Dental, and Vision plans.
  • 401(k) with company contributions.
  • Flexible Spending Account.
  • Short-Term and Long-Term Disability coverage.
  • Supplemental Life Insurance.
  • Profit Sharing opportunities.
  • Tuition Reimbursement.
  • Paid holidays and Paid Time Off.