Customer Support Representative

3 weeks ago


Indianapolis, Indiana, United States Dawar Consulting Full time

Job Title: Customer Support Specialist

Job Description:

We are seeking a highly skilled Customer Support Specialist to join our team at Dawar Consulting. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Act as the primary point of contact for service representatives, addressing inquiries and troubleshooting issues related to resource dispatching, case creation, spare parts availability, and distribution.
  • Provide phone support to field representatives.
  • Maintain excellent workload management, balancing multiple tasks efficiently while ensuring a high level of quality in a fast-paced environment.
  • Communicate proactively and effectively with teammates, stakeholders, leadership, and other colleagues.
  • Maintain documentation according to established guidelines.

Qualifications:

  • Associate's Degree with at least 2 years of previous customer service experience or more than 3 years of previous customer service experience.
  • Ability to handle multiple functions simultaneously.
  • Intermediate computer skills, including the ability to perform some advanced functions within various software packages.
  • Ability to develop expert product knowledge for areas of responsibility.
  • Previous experience with SAP and Salesforce.

Company Benefits:

  • Healthcare (Medical, Dental, & Vision)
  • Paid Sick leave
  • 401k (with 2% employer match)

Job Duration: Long Term Contract (Possibility Of Extension)

Hours during training: 8 a.m. - 5 p.m.

Actual shift: 12 p.m. - 9 p.m.



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