Customer Support Representative
3 weeks ago
Job Title: Customer Support Specialist
Job Description:
We are seeking a highly skilled Customer Support Specialist to join our team at Dawar Consulting. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Act as the primary point of contact for service representatives, addressing inquiries and troubleshooting issues related to resource dispatching, case creation, spare parts availability, and distribution.
- Provide phone support to field representatives.
- Maintain excellent workload management, balancing multiple tasks efficiently while ensuring a high level of quality in a fast-paced environment.
- Communicate proactively and effectively with teammates, stakeholders, leadership, and other colleagues.
- Maintain documentation according to established guidelines.
Qualifications:
- Associate's Degree with at least 2 years of previous customer service experience or more than 3 years of previous customer service experience.
- Ability to handle multiple functions simultaneously.
- Intermediate computer skills, including the ability to perform some advanced functions within various software packages.
- Ability to develop expert product knowledge for areas of responsibility.
- Previous experience with SAP and Salesforce.
Company Benefits:
- Healthcare (Medical, Dental, & Vision)
- Paid Sick leave
- 401k (with 2% employer match)
Job Duration: Long Term Contract (Possibility Of Extension)
Hours during training: 8 a.m. - 5 p.m.
Actual shift: 12 p.m. - 9 p.m.
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