Store Operations Manager
23 hours ago
The Team Lead plays a crucial role in ensuring the smooth operation of our stores. As a key member of the management team, you will be responsible for supervising and managing day-to-day store operations, ensuring compliance with company policies and procedures.
Key Responsibilities- Provide leadership, guidance, and training to store staff
- Assume full responsibility for store operations in the absence of the Store Manager and Assistant Manager
- Consistently strive to meet and exceed sales, service, and operational objectives
- Manage customer issues with a sense of urgency and to the satisfaction of our customers
- Perform POS terminal transactions in accordance with policy and procedure
- Manage sales, discounts, and refunds, as well as loyalty programs
- Conduct inventory control, including shipping and receiving, price management, and damaged merchandise
- Ensure sales floor merchandising and visual presentation meet company standards
- Manage payroll control, including scheduling, payroll budget compliance, and time and attendance
- Develop and train direct reports, ensuring consistent reinforcement of customer service standards
- Contribute to loss prevention efforts, protecting and controlling company assets
- Approved background check
- Effective verbal and written communication skills
- Managerial and organizational skills
Rack Room Shoes is an equal employment opportunity employer, committed to providing a diverse and inclusive work environment.
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