Store Operations Manager

23 hours ago


Oak Park, Illinois, United States Rack Room Shoes Full time
Job Description

The Team Lead plays a crucial role in ensuring the smooth operation of our stores. As a key member of the management team, you will be responsible for supervising and managing day-to-day store operations, ensuring compliance with company policies and procedures.

Key Responsibilities
  • Provide leadership, guidance, and training to store staff
  • Assume full responsibility for store operations in the absence of the Store Manager and Assistant Manager
  • Consistently strive to meet and exceed sales, service, and operational objectives
  • Manage customer issues with a sense of urgency and to the satisfaction of our customers
  • Perform POS terminal transactions in accordance with policy and procedure
  • Manage sales, discounts, and refunds, as well as loyalty programs
  • Conduct inventory control, including shipping and receiving, price management, and damaged merchandise
  • Ensure sales floor merchandising and visual presentation meet company standards
  • Manage payroll control, including scheduling, payroll budget compliance, and time and attendance
  • Develop and train direct reports, ensuring consistent reinforcement of customer service standards
  • Contribute to loss prevention efforts, protecting and controlling company assets
Requirements
  • Approved background check
  • Effective verbal and written communication skills
  • Managerial and organizational skills

Rack Room Shoes is an equal employment opportunity employer, committed to providing a diverse and inclusive work environment.



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