Workforce Support Center Manager

3 days ago


Springfield, Illinois, United States V2X Full time
{"title": "Workforce Support Center Manager", "subtitle": "Join V2X's Global Team", "content": "

V2X is seeking a highly skilled Workforce Support Center Manager to join our global team. As a key member of our workforce support services team, you will be responsible for providing expert support to our clients and ensuring the smooth operation of our workforce support services.

Key Responsibilities:
  • Provide expert support to clients on workforce support services requirements
  • Manage and maintain knowledge of Joint Personnel Adjudication System (JPAS), Scattered Castles, clearance passing, and security briefings and debriefings
  • Ensure compliance with CMMS (equipment creation/deletion, work order management, preventative maintenance, and metric generation) and badging/Common Access Card (CAC) issuance
  • Collaborate with the team to identify and resolve customer issues
Requirements:
  • Minimum 4 years of experience managing a customer service operation of similar size and scope
  • Excellent communication and problem-solving skills
  • Current Top Secret security clearance

V2X is an Equal Opportunity /Affirmative Action Employer. We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual.

", "company": "V2X", "job_type": "Full-time"}

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