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Customer Service Associate

2 months ago


Murfreesboro, United States Twice Daily Full time

Position: Customer Service Associate at Twice Daily

At Twice Daily, we are firmly embedded in the community, serving as a gateway for numerous local employees, providing not just employment, but a new beginning and a pathway towards a fulfilling career.

About the Company: Twice Daily is dedicated to enhancing its outstanding team and is in search of individuals like you to represent our brand. Recognized as a leading employer for six consecutive years, we are devoted to upholding this status and invite you to join us on our journey.

Benefits & Perks:

  • Weekly Pay with Daily Pay Option
  • Quick Start Process
  • 401K Matching
  • Affordable Healthcare Coverage
  • Comprehensive Paid Training
  • Generous Paid Time Off
  • Healthy Meal Benefits
  • Discounts on Fuel & Store Purchases
  • Flexible Part-Time & Full-Time Schedules
  • Tuition Reimbursement of up to $2,500 per year
  • Pet & Life Insurance Programs
  • Unlimited Referral Bonus Program
  • Internal Promotion Opportunities
  • Ongoing Career Development Training

Work Schedule:

Overnight Shift: 10 PM – 6 AM (3rd Shift), Weekend Availability Preferred, Optional Overtime

Career Development:

We believe in nurturing talent from within, with over 70% of our leadership team having advanced through the ranks internally. Through tailored training for all roles, we empower you to reach your full potential and grow alongside us.

Who We're Looking For:

We are looking for individuals who embody the essence of our company. Your unique character will ensure outstanding service and culinary experiences for our customers. As a motivated, energetic, friendly, and reliable individual, you are someone customers will want to return to.

Roles and Responsibilities:

  • Customer Service Associates are adaptable and expected to manage various tasks during shifts
  • Prioritize guest service to deliver exceptional experiences
  • Contribute to food service excellence by ensuring quality, safety, and efficiency
  • Proactively address issues and enhance guest satisfaction
  • Maintain a clean and welcoming environment for all guests
  • Efficiently handle cashier duties with attentiveness

Mandatory Requirements:

  • Must be 18 years or older
  • Strong communication skills
  • Physically capable of lifting and stocking items weighing up to 50 pounds
  • Accountable, dependable, and punctual
  • Team player with a willingness to learn
  • Ability to stand for entire shifts and perform basic math

Preferred Qualifications:

  • Prior experience in convenience store, retail, food service, or customer service
  • Fluency in multiple languages
  • Strong interest in personal and professional growth
  • Flexible availability, including weekends