Business Intelligence Consultant
13 hours ago
Role Overview:
Cinch Home Services is seeking a skilled Business Intelligence Business Analyst to drive customer lifetime value through data analysis and strategic recommendations.
Key Responsibilities:
- Develop and deploy retention, upsell, and win-back strategies to maximize customer profitability and engagement.
- Provide thought leadership on future modeling capabilities and renewal offers to accelerate retention and revenue growth.
- Utilize data-driven insights and analytics to measure and track initiative effectiveness, identify areas for improvement, and iterate on product features and functionalities.
- Leverage user data and A/B testing results to refine and optimize initiatives, products, and operating approach.
- Lead and assist requirements gathering sessions with business and technical stakeholders to distill business and technical requirements, priorities, and define key performance indicators.
- Analyze business processes and functional requirements to steer the development of business cases in support of data analytics outcomes.
Requirements:
- 5+ years of experience leveraging data insights to design and implement customer lifecycle management strategies.
- Proficiency in data analysis and business intelligence tools, such as Oracle, Teradata, Snowflake, AWS RDS/Redshift, or MS SQL.
- Strong business acumen and experience working in retail, warranty/insurance, field service management, marketing, and/or contact center industries.
- Experience with at least two integration platforms, such as Talend, DataStage, Kafka, or Oracle Data Integrator (ODI).
- Familiarity with operations data platforms and analytic tools, such as MicroStrategy and Tableau.
Education:
Bachelor's degree in Statistics, Math, or Computer Science or equivalent work experience.
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