Business Intelligence Consultant

13 hours ago


Boca Raton, Florida, United States Cinch Home Services Full time

Role Overview:

Cinch Home Services is seeking a skilled Business Intelligence Business Analyst to drive customer lifetime value through data analysis and strategic recommendations.

Key Responsibilities:

  • Develop and deploy retention, upsell, and win-back strategies to maximize customer profitability and engagement.
  • Provide thought leadership on future modeling capabilities and renewal offers to accelerate retention and revenue growth.
  • Utilize data-driven insights and analytics to measure and track initiative effectiveness, identify areas for improvement, and iterate on product features and functionalities.
  • Leverage user data and A/B testing results to refine and optimize initiatives, products, and operating approach.
  • Lead and assist requirements gathering sessions with business and technical stakeholders to distill business and technical requirements, priorities, and define key performance indicators.
  • Analyze business processes and functional requirements to steer the development of business cases in support of data analytics outcomes.

Requirements:

  • 5+ years of experience leveraging data insights to design and implement customer lifecycle management strategies.
  • Proficiency in data analysis and business intelligence tools, such as Oracle, Teradata, Snowflake, AWS RDS/Redshift, or MS SQL.
  • Strong business acumen and experience working in retail, warranty/insurance, field service management, marketing, and/or contact center industries.
  • Experience with at least two integration platforms, such as Talend, DataStage, Kafka, or Oracle Data Integrator (ODI).
  • Familiarity with operations data platforms and analytic tools, such as MicroStrategy and Tableau.

Education:

Bachelor's degree in Statistics, Math, or Computer Science or equivalent work experience.



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