Patient Services Representative
2 weeks ago
Serves as the first point-of-contact for patients in a fast-paced clinical environment, utilizing exceptional customer service skills to coordinate care and provide an excellent patient experience.
Key Responsibilities- Coordinates all aspects of patient scheduling, including creating initial and follow-up appointments, rescheduling, and managing self-scheduled appointments.
- Manages multi-line telephone system, following guidelines to identify and direct patients with emergent/urgent symptoms to appropriate clinical staff.
- Verifies active and contracted insurance coverage, enrolls patients on the patient portal, and explains its attributes and benefits.
- Requests and validates interpreter services, greets patients, and completes the check-in process.
- Monitors message pools, responds to patient requests and questions, and coordinates communication between interdisciplinary staff.
- Prepares and sends patient outreach communications, initiates outside medical record requests, and prepares and scans documents for Health Information Management processing.
- Manages incoming referrals, facilitates communication between the clinic, patient, and insurance company, and identifies and collects copayments.
- Cultivates the EvergreenHealth culture of community by supporting new staff training and maintaining tidy patient waiting and staff work areas.
- High School diploma or equivalent
- 1 year of experience in a customer service role
- Excellent interpersonal communication skills
- Ability to problem solve, stay calm under pressure, and present oneself in a pleasant and professional manner
- Strong written communication skills and ability to work independently and as part of a team
EvergreenHealth offers a comprehensive benefits package, including medical, vision, and dental insurance, on-demand virtual healthcare, and retirement plans. Additionally, employees receive tuition assistance, paid time off, and extended illness bank/sick leave.
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Patient Services Representative
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Patient Services Representative
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Kirkland, Washington, United States EvergreenHealth Full timeJob SummaryThe Patient Services Representative plays a vital role in providing exceptional patient care and support in a fast-paced clinical environment. As the first point-of-contact for patients, this role requires excellent communication and interpersonal skills to coordinate care and provide a positive patient experience.Key...
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Patient Services Representative
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Patient Services Representative
2 weeks ago
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Patient Services Representative
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Patient Services Representative
1 week ago
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Patient Services Representative
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Patient Services Representative
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Patient Services Representative
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Patient Services Representative
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Patient Services Coordinator
1 month ago
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