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Medical Customer Service Representative

4 weeks ago

Valencia, California, United States LHH Recruitment Solutions Full time
Customer Service Representative Job Description

LHH Recruitment Solutions is seeking a skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving issues effectively.

Key Responsibilities:
  • Customer Support: Provide top-notch service by answering inbound and making outbound calls with patients and healthcare providers, addressing inquiries related to medical products and services.
  • Insurance Navigation: Assist customers in understanding their insurance benefits, including deductibles, co-pays, and coverage details. Help them navigate the complexities of their plans to maximize their benefits.
  • Problem-Solving: Handle customer complaints and resolve issues effectively, ensuring a positive experience for every caller.
  • Documentation: Maintain accurate records of customer interactions, inquiries, and resolutions in our CRM system.
  • Collaboration: Work closely with internal teams to provide the best solutions and improve our service delivery.
Qualifications:
  • Experience: Previous experience in a customer service or call center environment, preferably within the healthcare or medical field.
  • Knowledge: Familiarity with medical terminology, healthcare products, and insurance processes.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and empathetically.
  • Problem-Solving Skills: Strong analytical and problem-solving abilities to handle customer inquiries effectively.
  • Tech Savvy: Proficient in using call center technology and customer relationship management (CRM) software.
  • Empathy: A genuine desire to help others and provide high-quality service.
What We Offer:
  • Competitive Salary: We offer a competitive salary and benefits package.
  • Comprehensive Training: Receive extensive training to ensure you're equipped to succeed in your role.
  • Career Growth: Opportunities for advancement within our company.
  • Positive Work Environment: Join a supportive team that values collaboration and teamwork.

Benefit offerings include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Pay Details: $18.00 to $20.00 per hour

Equal Opportunity Employer/Veterans/Disabled