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Customer Service Representative

4 weeks ago

Valencia, California, United States Shield California Health Full time

At Shield California Health, we are committed to delivering exceptional customer service and exceeding our customers' expectations. We are seeking a skilled Customer Service Agent to join our team and assist our customers with their telephone orders.

Job Responsibilities:

  • Handle incoming and outgoing customer service calls, resolving common customer concerns and providing accurate information.
  • Enter customer order information into our Customer Relationship Management database with precision and attention to detail.
  • Process documentation requests for initial orders, renewals, and addendums, ensuring timely and accurate completion.
  • Meet monthly performance expectations as assigned by management, demonstrating a commitment to excellence and customer satisfaction.

Qualifications:

  • Minimum 1 year of customer service experience, with a proven track record of providing exceptional service and resolving customer complaints.
  • Ability to multitask and prioritize tasks effectively, managing multiple customer interactions simultaneously.
  • Demonstrated problem-solving ability, with a focus on finding creative solutions to complex customer issues.
  • Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues.
  • Ability to speak, read, and write in English, with Spanish preferred.

Benefits:

  • $17-34/hour, with typical starting pay of $19-20/hour.
  • Medical, dental, and vision benefits, available on the first day of employment.
  • Flexible spending account, life and disability insurance, and 401(k) with company match.
  • Vacation and sick days, paid holidays, and education assistance.
  • Employee referral program, recognizing and rewarding employees for their contributions to the company.

We are committed to providing a supportive and inclusive work environment, where employees can grow and develop their skills. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity to join our team at Shield California Health.