Customer Service Representative
4 weeks ago
At PMP Management, we are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring a positive experience for all stakeholders.
Key Responsibilities:
- Respond to inbound customer service calls and emails in a timely and professional manner
- Resolve customer complaints and issues in a fair and efficient manner
- Provide accurate and timely information to customers regarding billing, statements, fees, and HOA rules
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
- Meet or exceed performance metrics and standards
Requirements:
- High school diploma or equivalent required
- Previous call center or customer service experience required
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and meet deadlines
- Strong attention to detail and organizational skills
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
PMP Management is an equal opportunity employer and welcomes applications from diverse candidates.
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