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Clinical Case Manager

2 months ago


Seattle, Washington, United States DESC Full time
Job Title: Clinical Case Manager - Mobile Response Team

**Job Summary:**

The Mobile Response Team (MRT) at DESC provides 24/7 mental and behavioral health services at Health through Housing (HtH) facilities and targeted Permanent Supportive Housing (PSH) sites across King County. As a Clinical Case Manager - Mobile Response Team, you will provide short-term, intensive case management focused on facilitating referrals to community resources and outpatient providers.

**Key Responsibilities:**

  • Provide short-term, intensive case management focused on facilitating referrals to community resources and outpatient providers.
  • Evaluate psychiatric, substance use, medical, and support needs for clients.
  • Assist clients with appointment reminders and coordinate transportation to ensure best possible connection with outpatient providers.
  • Develop collaborative working relationships with housing programs and community support services.
  • Develop and maintain cooperative relationships with staff across DESC programs to ensure continuity of care between clinical and housing for clients.
  • Participate in psychiatric consultation, reflective supervision, shift handoff, and team meetings, in-service trainings, and care conferences for clients.
  • Comply with the agency's clinical accountability policies and procedures; maintain current and complete clinical records; participate in quality assurance reviews when assigned.
  • Maintain a clean and healthy environment.
  • Maintain health, safety, and respect for all staff and residents and consult with Clinical Supervisor and shelter staff regarding the equitable application of support and services.
  • Respond to emergent situations using Crisis Prevention Institute (CPI) de-escalation strategies.
  • Treat all clients and staff with dignity, respect, and positive regard.

**Requirements:**

  • Relevant Bachelor's degree in social work, psychology, or related behavioral science, or a combination of 1 year of relevant paid work experience and demonstration of the ability to perform required job duties.
  • Ability to meet Washington Department of Health requirements for registration as a Registered Agency Affiliated Counselor (AAC) or any other superseding credential.
  • Ability to drive an agency or personal vehicle to conduct agency-related business.
  • A current Washington State driver's license and insurable driving record are required.
  • Interest in working with clients who are difficult to engage and maintain in traditional mental health/substance use disorder programs.
  • Interest and experience in working with adults experiencing homelessness, severe and persistent mental illness, and/or substance use disorders.
  • Knowledge of and ability to assess mental health and substance use disorders, and familiarity with psychiatric medications.
  • Experience or interest in working with clients who are difficult to engage in traditional outpatient programs.
  • Ability to remain open and receptive to constructive feedback.
  • Bi-cultural or bilingual background preferred.
  • Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behavior.
  • Ability to communicate and work effectively with staff from various backgrounds.
  • Commitment to philosophy of harm reduction, housing first, and equity and social justice.

**Preferred Qualifications:**

  • Eligible for a Licensed AAC credential or any other superseding credential that meets RCW requirements to act as a Mental Health Professional whose scope of practice includes independently conducting mental health assessments and making mental health diagnoses.

**Physical Demands:**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Sit, stand, walk, and go up and down stairs.
  • Bend, stoop, kneel, and reach.
  • Lifting and/or carrying items weighing up to 40 pounds.
  • Operate computer hardware systems.

**Equal Opportunity Employer:**

DESC is committed to diversity in the workplace and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice.

**Salary:**

$71,131.12