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Clinical Case Manager

1 month ago

Seattle, Washington, United States DESC Full time
About DESC

DESC (Downtown Emergency Service Center) is a nonprofit organization dedicated to helping individuals with complex needs achieve their highest potential for health and well-being. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.

As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 2,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe, and affordable housing.

About the SAGE Program

The SAGE (Support, Advocacy, Growth, Employment) program is DESC's comprehensive outpatient mental health program. Our team of intake specialists, case managers, psychiatrists, and nurses assist adults with severe and persistent mental illness in their journey towards recovery.

Long-term case management services are provided, including help with obtaining and maintaining housing, improving clinical and social stability, and enriching their level of independence and self-sufficiency. Our services are licensed under the Washington State Division of Behavioral Health and Recovery and are provided under contract with King County Mental Health, Chemical Abuse & Dependency Services Division.

Job Summary

We are seeking a Clinical Case Manager to join our SAGE team. The successful candidate will participate as a member of a multi-disciplinary and multi-departmental team providing on-going case management services to adults with severe and persistent mental illnesses.

The Clinical Case Manager will collaborate with DESC's Scattered Sites Supportive Housing team in the development of client care and housing retention plans. They will provide outreach and engagement services to assigned clients, conduct psychosocial assessments, and develop goal planners with consumer participation.

The ideal candidate will have a relevant bachelor's degree in social work, psychology, or a related behavioral science, or a combination of 1 year of relevant paid work experience and demonstration of the ability to perform required job duties. They will also have the ability to drive an agency or personal vehicle to conduct agency-related business and a current Washington State driver's license and insurable driving record.

Responsibilities
  • Participate as a member of a multi-disciplinary and multi-departmental team providing on-going case management services to adults with severe and persistent mental illnesses.
  • Collaborate with DESC's Scattered Sites Supportive Housing team in the development of client care and housing retention plans.
  • Provide outreach and engagement services to assigned clients, to initially engage clients and maintain working relationships.
  • Conduct psychosocial assessments; develop goal planners with consumer participation; facilitate linkages to collaborative resources when appropriate.
  • Assume primary responsibility for coordinating all aspects of consumers' support and goal planners.
  • Provide and/or coordinate the delivery of psychiatric treatment; substance abuse treatment; 24-hour support services; and performing acute case management to facilitate consumer access to food, clothing, housing, medical care, financial assistance, and vocational training or employment.
  • Advocate for consumers' access to community resources and services, ensuring that consumers' needs are met and rights maintained; consult and collaborate with community providers to ensure continuity of care.
  • Travel locally to outreach consumers; make home visits and assist with home inspections, annual recertifications, address and report any maintenance-related concerns and housing retention barriers.
  • Provide crisis intervention and risk assessment; tolerate unusual or unpleasant behavior.
  • Provide counseling, as qualified.
  • Fulfill role of protective payee for some consumers on behalf of the agency, creating monthly budgets with consumers, distributing funds, and assisting with purchases.
  • Establish and maintain professional relationships with landlords and property managers, assisting in building rule enforcement and lease compliance as necessary.
  • Document services provided and adhere to strict administrative deadlines.
Requirements
  • Ability to meet Washington Department of Health requirements for registration as a Registered Agency Affiliated Counselor (AAC) or any other superseding credential.
  • Relevant bachelor's degree in social work, psychology, or related behavioral science, or a combination of 1 year of relevant paid work experience and demonstration of the ability to perform required job duties.
  • Ability to drive an agency or personal vehicle to conduct agency-related business. A current Washington State driver's license and insurable driving record are required.
  • Interest in or experience working with consumers who are difficult to engage and maintain in traditional mental health programs.
  • Knowledge of Recovery focused, strengths-based work in mental health.
  • Knowledge of Harm Reduction strategies.
  • Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors.
  • Ability to communicate and work effectively with staff from various backgrounds.
  • Subscribe to the philosophy of cooperation and continuity across programs and of consideration and respect for consumers.