Optical Manager
3 days ago
Warby Parker is seeking a highly skilled Optical Manager to join our in-house Optical team. As a key member of our team, you will be responsible for creating exceptional experiences for customers and leading our Opticians to achieve outstanding results.
Key Responsibilities:- Lead a team of Opticians, providing coaching, feedback, and development opportunities to ensure exceptional service standards.
- Work directly with customers to meet their eyewear needs, taking and recording measurements, adjusting and fitting eyewear, and ensuring flawless accuracy.
- Manage optical duties, including checking finished eyewear for quality and accuracy, and using expertise to explain prescription terminology and product offerings to customers.
- Uphold exceptional service standards, implement retail experience programs, and stay up-to-date with HR policies and procedures to promote a productive and safe culture in the store.
- Support general store systems, inventory databases, and business operations, and contribute to the growth and success of Warby Parker.
- A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) with 2+ years of management experience.
- A strong leader and mentor with model behavior, driving optical metrics, and adhering to strict optical standards.
- Able to operate with a high sense of professionalism and open-mindedness when making decisions on behalf of the team.
- Passionate about the eyewear and retail industries, with a clear and effective communication style.
- Dedicated to going above-and-beyond to make customers and teammates happy, with a detail-oriented and organized approach to tasks and responsibilities.
- Health, vision, and dental insurance.
- Life and AD&D Insurance.
- Paid time off.
- Paid Holidays.
- Retirement savings plan with a company match.
- Parental leave (non-birthing parents included).
- Short-term disability.
- Employee Assistance Program (EAP).
- Bereavement Leave.
- Optical Education Reimbursement.
- Snack Pantry.
Warby Parker is committed to making a positive impact on the world, and we believe that our employees are key to achieving this mission. If you are a motivated and dedicated individual who shares our values, we encourage you to apply for this exciting opportunity.
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