IT Student Support Specialist

1 week ago


Miami, United States Florida International University Full time

About the Opportunity:

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As a Technical Service Representative at Florida International University, you will play a critical role in supporting the success of our students, faculty, and staff. You will work in a dynamic and collaborative environment, utilizing your technical expertise to troubleshoot complex issues and provide exceptional customer service.

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Responsibilities:

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  • Provide technical support via phone, email, and in-person">
  • Develop and maintain technical knowledge to stay current on industry trends and best practices">
  • Collaborate with cross-functional teams to resolve technical issues and improve processes">
  • Assist with training and development programs for colleagues">
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Requirements:

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  • Bachelor's degree or equivalent experience">
  • Strong analytical and problem-solving skills">
  • Excellent communication and interpersonal skills">
  • Ability to work in a fast-paced environment with multiple priorities">
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Salary:

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The salary for this position is $13.00 - $14.00 per hour. We offer a range of benefits, including health insurance, retirement plans, and paid time off.



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