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Community Health Outreach Coordinator
2 months ago
Upward Health is a leading provider of in-home, multidisciplinary medical care, offering 24/7 whole-person care to patients in need. Our team of dedicated healthcare professionals is committed to improving the lives of our patients, addressing their physical, behavioral, and social health needs with compassion and expertise.
Job SummaryWe are seeking a highly motivated and empathetic Community Outreach Specialist to join our team. As a key member of our outreach team, you will play a critical role in connecting with patients, informing them about our services, and helping them take the first step towards improving their health. If you are a people person with a passion for helping others, we encourage you to apply for this exciting opportunity.
Key Responsibilities- Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies to educate them about our services and encourage them to enroll.
- Develop and maintain a personal caseload of patients, ensuring that each assigned patient is contacted using the most effective strategy.
- Enroll patients into our program, collecting key data about patients during the enrollment process.
- Interact with enrolled patients to ensure ongoing engagement and deliver additional community-based touchpoints as needed.
- Participate in weekly team meetings focused on ongoing education and improvement.
- Accurately and timely document patient interactions and outcomes in our company's software system.
- Excellent verbal communication skills and ability to establish trust with patients.
- Persuasiveness and ability to clearly communicate our service offering and value.
- Active listening skills and genuine compassion for others.
- Quick thinking and ability to respond to questions and objections.
- Organized and self-motivated, with ability to work independently and meet established goals.
- Ability to work collaboratively within a team environment and with people of diverse skills and experience.
- Knowledge of community resources in the local market.
- Able to maintain clear professional boundaries with patients and coworkers.
- Commitment to representing the company with professionalism and cultural competency.
- Comfortable using computer for documentation, communication, and organizing work.
- Must have reliable transportation to perform essential outreach functions.
- Must be fluent in English; Spanish speaking a plus.
- Able to work flexible hours, including occasional night/weekend work.
- Minimum of 3 years of work experience, preferably in sales, healthcare, or outreach.
Upward Health offers a competitive hourly wage of $21-24, a dynamic and supportive work environment, and opportunities for professional growth and development. If you are a motivated and compassionate individual who is passionate about improving the lives of others, we encourage you to apply for this exciting opportunity.