Eligibility and Outreach Coordinator

1 week ago

Phoenix, Arizona, United States Adelante Healthcare Full time
Job Summary

We are seeking a highly motivated and detail-oriented Eligibility and Outreach Specialist to join our team at Adelante Healthcare. In this role, you will be responsible for promoting health insurance programs through coordinated comprehensive and effective outreach efforts.

Key Responsibilities
  • Welcome patients and provide information on health care programs
  • Greet patients/clients, screen for appropriate medical coverage eligibility available through state programs, and assist patient/client in application process for medical programs
  • Register patient/client with Adelante's health center for primary health care and promote and register patient/client for other available programs within Adelante's facility
  • Maintain current status of work in progress with accuracy and productivity at measured benchmarks
  • Guide and assist patients/clients in utilizing recommended services as indicated by medical referral and make appropriate referrals to community agencies on a case by case basis
  • Orient patients/clients to care delivery system and available resources
  • Drive to various locations in Maricopa County, including, but not limited to, other Adelante Healthcare facilities to provide outreach and eligibility services
  • Present to other community partners on what services Adelante Healthcare offers
  • Attend community outreach events to promote Adelante Healthcare services
Requirements
  • Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
  • Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
  • High School Diploma or GED from an accredited institution
  • Minimum one (1) year experience in medical front office, customer service and/or experience in sales, interview techniques, and extensive public relations/contact work
  • Experience and knowledge of health care programs available through state and federal programs such as Medicaid/AHCCCS, DES, etc.
  • Bilingual English/Spanish
  • Ability to communicate effectively with monolingual Spanish speakers
  • Ability to write routine reports and correspondence, utilizing excellent English, spelling, and punctuation skills
  • Ability to calculate figures and amounts such as discounts, interest, and percentages
  • Ability to interpret a variety of instructions furnished
  • Strong familiarity with human service agencies serving low-income and minority populations and understanding of and sensitivity to issues of concerns to low-income and minority communities
  • Ability to meet and deal effectively with clients, associates, and the general public
  • Basic computer efficiency, with the ability to utilize the Patient Management system
  • Valid AZ drivers license
  • Ability to drive to any of our locations and other areas in Maricopa County to cover at other sites and provide outreach
Preferred Qualifications
  • Associates Degree from a two year college in a health care or related field
  • Three (3) years of experience in community health

Adelante Healthcare is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are passionate about making a difference in the lives of others and have the skills and experience required for this role, please submit your application.

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