Automotive Parts Specialist
1 month ago
The Parts Specialist will provide exceptional customer service to retail and installer customers, supporting store management in achieving assigned tasks.
Key Responsibilities- Follow and promote company customer service programs, including Hi-5 and Low Price Guarantee.
- Promptly greet customers in a friendly and courteous manner, assisting them in selecting merchandise.
- Assist managers and installer service specialists in serving professional customers as needed.
- Complete assigned company training relevant to the position.
- Provide excellent service to customers calling the store, answering calls according to company policy, and recommending premium and related items.
- Accurately maintain and secure the cash drawer, process credit card transactions, and address customer complaints in a friendly manner.
- Assist with daily operational tasks, including preparing merchandise returns, assisting with monthly stock adjustments, and operating store test equipment.
- Perform in-store services for customers, such as installing wipers and testing charging systems.
- Occasionally drive a delivery vehicle to make deliveries when business needs dictate.
- Ability to quickly match alphanumeric sequences.
- Ability to provide outstanding, friendly, and professional customer service.
- Must be able to multitask, handling customers on the phone and in the store at the same time.
- Familiarity with automotive parts, cataloging, and weatherly index systems is desired.
- ASE certification is a plus.
- Competitive wages and paid time off.
- Stock purchase plan and 401k with employer contributions starting day one.
- Medical, dental, and vision insurance with optional flexible spending account.
- Team member health and wellbeing programs.
- Tuition educational assistance programs.
- Opportunities for career growth.
O'Reilly Auto Parts is an equal opportunity employer, hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.
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