Automotive Industry Professional

1 week ago


White Marsh, Maryland, United States CrystalView LLC Full time
Job Summary

CrystalView LLC is seeking a skilled Automotive Industry Professional to join our team as a Service Advisor. This role plays a vital part in ensuring customer satisfaction by providing exceptional service and ensuring all customer requirements are met.

The Service Advisor will be responsible for interacting with customers to understand their vehicle problems, developing cost estimates for automotive repairs or maintenance, and advising customers on necessary services and options.

Key Responsibilities:

  • Interacting with customers to understand their vehicle problems and explain the repair or maintenance process
  • Developing cost estimates for automotive repairs or maintenance
  • Advising customers on necessary services and options
  • Coordinate with automotive technicians to ensure timely completion of work
  • Inspecting the vehicle and identifying its problems by using automated diagnostic equipment or through physical inspection
  • Keeping customers informed about the progress of the repairs or maintenance, and any changes in the schedule
  • Building and maintaining strong, long-lasting customer relationships
  • Ensuring that the customers understand the work that was done and the charges involved
  • Managing administrative tasks such as paperwork and records related to the service provided
  • Order necessary parts and supplies to perform the repairs
  • Follow up with customers to ensure satisfaction and generate leads


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