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Customer Service Ambassador

2 months ago


Chico, California, United States UST Select Full time
About UST Select

UST Select is a leading logistics solutions company that specializes in managing warehouses, transitioning, and delivering products. We pride ourselves on providing exceptional customer service and exceeding our clients' expectations.

Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for providing top-notch customer support, ensuring seamless logistics operations, and maintaining accurate records.

Key Responsibilities
  • Provide exceptional customer support via phone, email, and in-person interactions
  • Ensure drivers are supported while en route and update supporting documentation
  • Communicate with other departments and vendors to support routing, claims, and compliance processes
  • Serve as a point of contact for customer inquiries and escalation resolution
  • Maintain accurate invoicing and reporting
  • Assist distribution center managers and supervisors with daily administrative tasks
  • Maintain a clean and safe working environment
  • Maintain a positive working relationship with all team members
Requirements
  • High School Diploma or equivalent education
  • Proficient in Microsoft Office, including Word, Excel, and Outlook
  • Effective written and verbal communication skills
  • Valid Driver's License
  • Flexible schedule with ability to work early mornings, evenings, weekends, and holidays
  • Integrity in all aspects of work
Work Environment

The work environment is a temperature-controlled office environment and a non-temperature-controlled warehouse environment.