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Customer Service Ambassador
2 months ago
UST Select is a leading logistics solutions company that specializes in managing warehouses, transitioning, and delivering products. We pride ourselves on providing exceptional customer service and exceeding our clients' expectations.
Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for providing top-notch customer support, ensuring seamless logistics operations, and maintaining accurate records.
Key Responsibilities- Provide exceptional customer support via phone, email, and in-person interactions
- Ensure drivers are supported while en route and update supporting documentation
- Communicate with other departments and vendors to support routing, claims, and compliance processes
- Serve as a point of contact for customer inquiries and escalation resolution
- Maintain accurate invoicing and reporting
- Assist distribution center managers and supervisors with daily administrative tasks
- Maintain a clean and safe working environment
- Maintain a positive working relationship with all team members
- High School Diploma or equivalent education
- Proficient in Microsoft Office, including Word, Excel, and Outlook
- Effective written and verbal communication skills
- Valid Driver's License
- Flexible schedule with ability to work early mornings, evenings, weekends, and holidays
- Integrity in all aspects of work
The work environment is a temperature-controlled office environment and a non-temperature-controlled warehouse environment.